Retail Manager Resume

Retail management personnel oversee the daily operations of stores. They ensure that the daily activities in the store run smoothly, the operations cost is kept to minimum, and the setting is earning profit. These personnel are experts in sales, marketing, organizing store operations, preparing and controling store's budget, and handling customers complaints. To work in retail management capacity, a bachelor's degree in business administration, marketing, finance, or relevant field is essential. In addition, retail managers must be an excellent organizers, motivator, communicator, and problem solver.

Retail Manager Resume Sample

Nathan K. Belisle
1315 Ferguson Street
Boston, MA 02110
Phone: 019 -392-9504
Email: nathan.belisle@anymail.com

Career Summary:

Experienced Retail Manager with a strong background in store management, and a fabulous track record of maximizing profit while keeping expenses at minimum. Capable of motivating employees to go extra mile to achieve target goals. Proficient at addressing customer complaints by adhering to organization's policies.

Summary of Skills:

Hands-on experience in retail management, and handling heavy load days including large footfall of customers
Adept at using innovative techniques to increase sale of products
Proficient in maintaining in-store logistics, inventory and capable of negotiating deals with local vendors
Capable of motivating workers for performance excellence and fostering team environment to focus on group success
Expertise in tracking inventory supply to maintain stock, and handling customer complaints with efficiency
Capable of handling payroll system, and doing other administrative tasks
Excellent customer service skills with effective communication

Work Experience:

Retail Manager
CVS Mart Store, Boston, MA
December 2017 – Present

Improving store operations by installing modern facilities at the center, organizing fast shipping for products, and introducing packaging process for easy handling of purchased items
Checking inventory once in a week to ensure accurate record of imported company goods
Consulting vendors regarding available new products, and negotiating deals to buy 60% stock in advance
Combining industry knowledge, business acumen, market trends, and customers' taste to ensure profits in business
Coordinating with the marketing team to develop promotional campaigns for social media and increasing fan following by 23%
Approving for refunds or replacement after verifying the defective products, and policy terms of the shop

Assistant Retail Manager
GNC Suppliers, Boston, MA
May 2015 – November 2017

Launched seasonal sales and made a profit of 120% for the store
Increased satisfaction rate to 73% by ensuring swift resolution of customer complaints following store's policies
Provided training to newly hired employees to maintain professional behavior, and positive attitude to obtain 100% customer satisfaction
Monitored inventory levels and coordinated store shipments depending on customer trends to increase revenues
Took responsibility for overseeing all store operations like inventory, pricing, recruiting, training, addressing customer complaints, and payroll system
Initiated promotional offers by organizing National Nutrition Day, Baking Contest, Christmas Cookie Contest, Fitness Freak Day and other special theme days at the store that increased sale by 72%

Assistant Retail Manager
Primark Stores, Boston, MA
July 2013 – April 2015

Increased store sales by 23% above target each quarter by developing new promotional actions to attract customers
Supervised 30 store workers, and handled payroll, budgets, complaints resolution department
Designed additional floor plans for the store, and organized aesthetic look for combo packaged products
Recruited 100 candidates and provided training to them about the store's policies and procedures
Managed vendor relations by coordinating shipment of ordered stock to ensure products reach the store in time
Provided customer feedback and recommendation to store team to formulate shortcomings of the service and gained 43% customer satisfaction within first month of implementation of changed policies

Retail Store Cashier
Primark Stores, Boston, MA
June 2012 – June 2013

Accepted payments using PoS machines, cash, check and credit/debit cards as per the customer's choice
Gifted store payback points and coupons to regular customers, and redeemed values on the next purchase
Took responsibility to check store inventory to prevent shortage of available products
Performed bookkeeping, drawer counting and money balancing duties to prevent financial loss and maintain accounts
Handled product returns by following appropriate procedures for merchandise exchanges

Education:

Bachelor's Degree in Business Administration
Boston University, Boston, MA
2011

Certifications:

Certification in Retail Management, NRFF, 2012

Reference:

On request.