Restaurant Manager Resume

Restaurant managers are accountable for handling overall operations right from the best customer service to quality of food served in the restaurant. They are also responsible for ensuring enough stock of food and beverages, monitoring staff performances, hiring, training, and rewarding employees, and resorting to marketing strategies to promote the uniqueness of the hotel. They can also be involved in selecting menus, creating shift schedules, payroll management, and ensuring prompt services to customers. The requirements for this post are organizational abilities, promote team work, and exceptional customer service skills.

Restaurant Manager Resume Sample

Margaret H. Chaphoe
2212 Duffy Street
Michigan City, IN 46360
Phone: 314-785-4589
Email: margaret.chaphoe@anymail.com

Job Objective:

Enthusiatic and organized Restaurant Manager looking forward to obtaining an opportunity at 'Baymont Inn and Suites' where I can use my extensive background and marketing skills to get maximum customer satisfaction with an exceptional dining experience, and increase restaurant revenues.

Summary of Skills:

Proficient in bookkeeping, maintaining statistical/financial records, and preparing inventory list
Capable of supervising staff for maintaining consistency in food quality
Expertise in training new employees regarding hospitality skills, restaurant cleanliness, and effective customer service
Adept at managing crowd on weekends, and ensure prompt service with quality food items
In-depth information about managing food and beverages stock, and ordering supplies at right time to avoid last minute shortage
Sound knowledge of marketing techniques to promote business on weekend, and ability to introduce attractive offers for holiday/ festival season
Excellent organizational, time-management and communication skills

Work Experience:

Restaurant Manager
ABC Motel, Michigan City, IN
February 2016 – Present

Implementing a quick delivery system for online orders which increased sales by 23% in the first quarter of 2016
Deploying food court's incentive performance plan that motivated employees to provide optimal services increasing revenue by $40K
Organizing food carnivals events in the hotel to promote local cuisine, home chefs to showcase their talents
Initiating micro events like popular monthly chef tasting concert with limited audience seats increasing net profit by 12%
Documenting chef seminars, and uploading events offering special menu on social media pages to attract customers
Regularly checking the quality of groceries and ingredients used in the preparation of various cuisines decreasing customer complaints to 4%

Assistant Restaurant Manager
ABC Motel, Michigan City, IN
October 2014 – January 2016

Hired, trained, and provided training to 50+ staff member team to meet the expectations of corporate clients, and family functions in cleanliness, cuisine, and ambiance
Initiated special food events on festivals, and introduced 2 new dishes at each gathering increasing the number of food bloggers and wine tasters at the event by 14%
Coordinated with local TV channels to start a food show on the weekly special dish offered at the motel growing curiosity by 21%
Collaborated with event management team to supply catering orders to corporate events, international guest conferences, and special occasions like birthdays, weddings
Increased footfall for the restaurant during weekdays and weekends by using aggressive local marketing campaigns
Trained new recruits with hospitality principles, steps of service that increased guest check average and regular client counts
Collected customer feedback from each person to ensure satisfaction from initial greeting, flooring to cuisine experience

Assistant Restaurant Manager
Red Roof Inn, Michigan City, Indiana
July 2012 – September 2014

Conducted regular audits for the store section to review inventory stock, and prepared a list of groceries required per week
Greeted and welcomed guests to the restaurant and ensured their treatment with good hospitality to give them a rich experience
Recommended first-time visitors with special signature dishes served at the restaurant and collected their feedback
Invited food bloggers to try different cuisines at the hotel to popularize the menu in locals, and gained positive reviews on the blogs increasing customer rate by 35% over weekends
Navigated in different areas of the restaurant to check the cleanliness in the premises and monitored the staff behavior
Addressed complaints and doubts from customers to provide them with alternative dishes free of charge if it was the staff's fault
Supervised the dining area to ensure prompt service of orders, and checked children below 18 do not get entry in permit rooms

Education:

Bachelor of Science in Hospitality Management
Indiana University, Bloomington, IN
2011

Certifications:

Certification in Customer Service Training and Restaurant Inventory Management, 2014
Professional Certification in Hotel Management, 2013
Certified Food Manager , 2012

Reference:

On request.