Operations Management Resume

An operations manager infuses life into daily activities carried out in product-based and service-based industry. He or she holds a pivotal position in private and public organization. The type of duties this person would handle will largely depend on the size and nature of the company. If the company is into production, the operations manager will oversee production, and take steps in optimizing the production process by investing in effificient machinery. With the service industry, the incumbent will make provision of services. In any employment, planning, controlling, managing, overseeing, and researching are the key qualities the jobholder needs to possess.

Operations Management Resume Sample

Paul K. Armstead
573 Trouser Leg Road
Springfield, MA 01178
Phone: 029-439-3902
Email: paul.armstead@anymail.com

Career Summary:

Dedicated and customer-oriented Operations Manager with 5+ years of experience controlling and overseeing production of goods. Strong background in procedural developments, model redesign, and performing streamlined operations. Excellent leader committed to promote the highest quality standards of the product.

Summary of Skills:

Expertise in strategic planning, and resource allocation management for timely completion of projects
Ability to work with different departments for procedural developments to ensure project meets client requirements
Familiar with production process, with abilities to increase efficiency of products
Sound knowledge of systems implementation using accurate analytical data, and developing projects as per financial insights
Ability to improve operational systems, and policies using cost-cutting, and containment methods for projects
Capable of managing information flow in different departments using effective organizational panning
Good negotiation expert with excellent communication skills

Work Experience:

Operations Manager
AHC Tim Supplies Pvt Ltd., Springfield, MA
December 2016 – Present

Managing multiple aspects of risk management including depletion of inventory stock, maintenance of tools, and equipment
Significantly reducing customer grievances by limiting operational losses by 26%, and adding up to $50K profit margin in the last quarter
Boosting accuracy in delivering system by installing tracking software in company's database to get high customer satisfaction
Facilitating business efficiency by enhancing documentation process
Monitoring employee productivity at the workplace to determine additional recruitment or cost-cuttiing phase as required

Operations Manager
HDC Industries Corporation, Springfield, MA
July 2014 – November 2016

Led a team of 5 members to formulate reports on research projects, and market trends to push for innovative products from designers
Streamlined sales reporting processes with the use of technology by purchasing appropriate software application, and reduced communication errors by 34%
Reviewed financial reports to understand profit-loss equation, cash flow, and inventory maintenance reports
Monitored product reviews from customers, and addressed to their complaints by personally contacting them on phone or mail
Conducted monthly meetings to inform about client feedback and planned strategies to improve product output
Acknowledged as 'Top performer for the year, 2015' – increased sales revenue from $20M to $45M

Assistant Operations Manager
Samuelson Motor Services, Springfield, MA
February 2012 – June 2014

Studied client background, and history of projects to understand their investments before scheduling a meeting with prospective buyers
Implemented employee safety services on the shop floor with different initiatives like medical insurance, first aid healthcare, and reduced injury rate by 34%
Conducted follow-up rounds daily in the car manufacturing workshop to ensure speedy production rate to meet heavy demands
Oversaw inventory stock, ordered materials, checked tool maintenance, equipment status and scheduled repairs if needed
Actively utilized effective promotional strategies for the automobiles designed in the company that increased sales by 25% in all quarters during my service with the firm
Hired 20+ individuals to manage heavy workload and provided training to them on company procedures

Operations Analyst
Sameulson Motor Services, Springfield, MA
August 2011 – January 2012

Analyzed industry data using company's financial models, and suggested cost-cutting techniques without affecting the efficiency of products
Coordinated with development team to develop a reporting software for sales executives that decreased reporting errors by 45%
Streamlined project development stages in different departments, and oversaw its implementation to complete projects within the deadline
Documented reports on possible cost-benefit, and variance analysis to support big business decisions
Researched business development methods to actively participate in study of feasible options to accommodate more projects

Education:

Master's Degree in Project Management
Western New England University, Springfield, MA
2011

Bachelor's Degree in Accounting and Finance
Western New England University, Springfield, MA
2009

Certification:

Certified in Production and Inventory Management, 2012
International Associations for Operations Management – Member since 2013

Reference:

On request.