Hotel Front Desk Resume

Front Desk Clerks perform a wide range of duties. In the hotel industry, these professionals are accountable for greeting customers, understanding their requirements, suggesting appropriate options for rooms. Furthermore, they are also expected to keep in proper information about the hotel's amenities, handle bookkeeping duties, process payments, know about nearby tourist places, and answer queries of the customer. Usually, employers prefer to see a hospitality, business administration, or hotel management degree for this profile on a candidate's resume. Moreover, your resume must also reflect some previous experience along with a certain skill set like exceptional communication skills, friendly demeanor and patience to answer client queries if you want to work for this post. To get additional help, refer to our sample resume for this post and tailor your own draft.

Sample Hotel Front Desk Resume

Jerry J. Miller
4328 Hannah Street
Asheville, NC 28801
Phone: 690-451-8371
Email: jerry.miller@anymail.com

Career Summary:

Friendly, courteous and polite Hotel Front Desk Clerk, with 5+ years of experience in handling clerical duties, understand client requirements, and answer queries with patience. Team player and strong leadership qualities with good communication skills.

Summary of Skills:

Ability to maintain an up-to-date information about the availability of rooms, booking reservations, and guest messages
Familiar with the payment processing and bookkeeping process along with maintenance of monthly records
Capable of managing guest service requests, and performing supervisory duties when required
Sound working knowledge of Microsoft Office, and mobile applications for cab booking, flight ticket booking, or suggesting adventurous tours to the customers
Ability to maintain accurate details of the room service, extra facilities used by the clients to incorporate while processing bills
Friendly, courteous, and polite behavior with excellent customer service skills
Strong interpersonal and communication skills

Work Experience:

Hotel Front Desk Clerk
DoubleTree by Hilton, Asheville, NC
August 2016 – Present

Providing best services to customers, and informing the first time clients about the facilities
Overseeing lobby traffic during the tourist season, conferences, and scheduling enough staff to handle workload
Promptly completing the registration process by inputting client information over the call, and accepting online bookings from booking portals
Accepting and recording discount vouchers with travel agencies, traveler's checks, credit card, and other modes of payment during checking out
a fortnight report about the performance of the housekeeping staff, and supervising their duties during special events

Hotel Front Desk Agent
Greensboro Inn, Asheville, NC
April 2014 – July 2016

Handled more than 20 customers during tourist season, and answered inquiries related to hotel services, registration, shopping, dining and travel directions
Took responsibility to handle cash or credit transactions as well as process guest accounts upon checkout after collecting client feedback
Acknowledged and greeted guests, and understood their requirements to give appropriate suite suggestions
Made room reservation over the phone or in person for business clients, and ensured all standard procedures were followed in the process
Verified client details and available information with the travel agencies before handing out the keys to the concerned tourists
Supervised hotel staff during special occasions and events such as birthdays, parties, business meetings or conferences
Maintained an up-to-date working knowledge of the hotel's amenities while planning special events as requested by the clients

Part time Front Desk Agent
Sheraton College Park North Hotel, Asheville, NC
September 2012 – March 2014

Assisted Guest Service Agents in checking in and checking out procedures for customers during heavy bookings
Welcomed first-time visitors to the hospital, and informed them about the available different suites along with their facilities
Answered telephone calls to take orders from clients for room service, and updated their requests in the respective records
Provided complimentary services such as pickup, and drop facilities to the airport for business clients during their monthly financial meetings
Took responsibility to keep a sound knowledge about the hotel's mode of operation, including outlet facilities, complimentary services, check in timings, hotel events, and nearby attractions
Assisted the tourists with directions to local popular destinations, and provided suggestions for trying special cuisines served at the restaurants
Helped fellow team members and other departments whenever required to develop positive working relationships

Education:

Bachelor's Degree in Hotel Management
University of North Carolina, Asheville, NC
2012

Certifications:

Certified Front Desk Representative, 2014

Training:

Front Desk Professionals Workshop
Courtyard Marriott, Asheville, NC
2012

Reference:

On request.