Help Desk Technician Resume

Help desk technicians solve problems of computer users through online chat, email, and personal assistance. They work with companies having a large number of workstations and internal networks. Any minor or major technical problem related to the hardware and software are fixed by these technicians. They can also train computer users in handling basic problems in case of emergency.

To work with an IT company or a call center with a large number of workstations, experience in configuring hardware and software is necessary. The candidate must be proficient in installing, and upgrading systems. He or she must be clear about network fundamentals and be able to troubleshoot problems.

Sample Help Desk Technician Resume

James C. Hentges,
3235 Lynn Ogden Lane
Vidor, TX 77662
Phone: 409-768-8872
Email: jchentges@anymail.com

Career Objective:Seeking a help desk technician position at "StarTrek IT Solutions," to perform repair and maintenance of computer and network systems and ensure daily operations are run without any interruption.

Summary of Skills:

Experience of providing help desk technical support in IT environment
Comprehensive knowledge of hardware and software configuration
Ability to type at a speed of 60 wpm and handled network connectivity
Strong analytical, computer, and organizational skills
Ability to prioritize, multi-task, and achieve deadlines
Skilled in identifying and delivering IT needs of the company

Work Experience:

Help Desk Technician
GemTech Inc., Vidor, TX
October 2014 - Present

Identifying, troubleshooting, and fixing minor and complex technical problems of computer and network systems
Scheduling and coordinating timely repair of computers and peripherals
Assisting in installing internal network connection, printer, scanner, fax machine, and telephone system
Assigning log-in IDs and password to workstations and automating daily backup
Installing and upgrading software and hardware as required
Collecting and coordinating filling and completion of work tickets

Help Desk Technician
Rapid IT Solution, Vidor, TX
February 2013 - September 2014

Provided security and controlled over company's data
Managed backup and repair and maintenance of users computers
Provided technical assistance and training to users for handling emergency repair
Evaluated and enhanced data processing, distributing, and securing methods
Created, maintained, and attended service tickets for customers
Installed, tested, and supported audio and video equipment in conference rooms
Maintained accurate and complete inventory record of IT equipment

Education:

High School Diploma
St. Louis School, Vidor, TX
2011

Reference:

On request.