Entry Level Help Desk Resume

Entry-level Help Desk professionals are found in various industries and offer technical support to customers or users. Their daily duties involve answering phone calls, responding to emails, identifying and troubleshooting issues related to computer systems, hardware and software, handling and resolving customers issues and complaints, following companies' procedures, writing training manuals, maintaining performance of computer systems, etc. Common skills listed in an entry-level help desk resume are problem-solving, communication, customer-service and various technical skills. As an entry-level candidate, you might have a resume with less or no experience at all, so highlight the relevant education (bachelor's or associate degree in computer or related field) in your resume. To get a clear understanding of drafting an effective entry-level help desk resume, consider the below given sample resume:-

Sample Entry Level Help Desk Resume

Cathy A. Smith
2233 Tensile Bridge
Cambridge, MA, 02114
Phone No: 617-736-6723
Email: cathysmith@anymail.com

Job Objective:

Seeking a job for an Entry-level Help Desk position with Mitchell International Inc. where I can make the best use of my problem-solving, customer-service and communication skills, and experience in identifying, researching and resolving various technical issues to provide support to end users and increase organization's growth.

Summary of Skills:

Skilled in repairing hard drives, keyboards and memory chips on laptops and desktops
Effective communication and customer-service skills in providing technical support or fixing issues via phone and chat and building good rapport with clients or customers
Ability to diagnose and resolve on-site and remote computing problems
Well-developed understanding of best network security and industry practices
Analytical and problem-solving skills with keen attention to detail
Strong knowledge of networking principles, operating systems, LAN and WAN, Microsoft Office Suite and Windows, communication software, virus protection, peripheral hardware devices and other internal components
Ability to operate comfortably and effectively in fast-paced work environment, and effectively prioritize and execute tasks under pressure

Work Experience:

Entry-level Help Desk Assistant
MSYS Technologies, Cambridge, MS
October 2016 - Present

Providing operational management to include day-to-day operation, maintenance and problem resolution of all computer systems, equipment and software in the organization
Installing, configuring, testing, monitoring, maintaining, and troubleshooting hardware and software problems, and networked peripheral devices
Documenting all pertinent end-user information, including name, contact details, and nature of problem or issue
Managing and maintaining reports for analyzing common complaints, and following up with customers to ensure their full resolutions
Assisting in preparing, maintaining, and following procedures for monitoring PC performance and also providing statistics and reports related to it.

Internship

Help Desk Trainee
Merlin Global Services, Cambridge, MS
January 2015 - September 2016

Delivered exceptional customer service to end-users by providing technical support related to Microsoft Products such as MS Office, Windows Operating Systems and other Microsoft applications, iPads, iPhones, Android devices and Tablets
Assisted in documenting, tracking, and monitoring problems to ensure a timely resolution
Responded to telephone calls, emails, and personal requests
Coordinated, diagnosed, and resolved incoming employee calls
Provided services to employees with technical problems and IT issues, including desktop, laptops or network services
Provided case status updates to both management and end-users
Supported and maintained effective relationships with users
Diagnosed and repaired PCs, including hardware component replacement, and virus cleanup
Performed data backups and disaster recovery operations, updated and rebooted systems as required

Education:

Bachelor's Degree in Computer Science
Lesley University, Cambridge, MA
2013

Certifications:

CompTIA Network+ Certification
2014

Reference:

On request.