Computer Help Desk Resume

Computer help desk support professionals serve as the initial point of contact for the company staff, end users, clients, and customers to help them in solving the problems they are facing with hardware or software. These individuals are accountable for providing technical assistance over the call, mail or even in person to address the client issues. To demonstrate that you are capable of carrying out these duties, you need to create an articulate resume highlighting your relevant skills and main accomplishments. If you want to entice the attention of the recruiter, always remember to mention effective communication and customer service skills, strong technical background to solve hardware, software issues, and problem solving attitude in your resume. For more assistance, check out our sample resume for this post and draft your own accordingly.

Sample Computer Help Desk Resume

Arnold K. Trammel
4200 Kooter Lane
Salisbury, NC 28144
Phone: 239-917-4961
Email: arnold.trammel@anymail.com

Job Objective:

Result-focused and highly tech-savvy Computer Help Desk professional with over 4 years of experience searching a senior position with 'XYZ Enterprises' to use my extensive background and knowledge for resolving issues, and gain maximum client satisfaction.

Summary of Skills:

Extensive experience of working in a help desk environment and capable of providing practical solutions to solve problems in minimal time
Familiar and proficient in resolving issues related to remote desktop system and applications to satisfy clients' needs
Proven ability to troubleshoot PC application software, and network-related issues to assist in resolving customer queries
In-depth information about the latest software, hardware in the market along with the real-time application
Strong ability to pay attention to details and prioritize multiple tasks depending on the urgency, and complexity of the issues
Excellent verbal, written communication skills
Team player with exceptional problem solving attitude

Work Experience:

Computer Help Desk Support Operator
Glaser Tech LLC, Salisbury, NC
May 2016 – Present

Diagnosing and troubleshooting problems of the computer systems, including software, hardware, network, and peripheral equipment
Assisting to ensure proper implementation of the established practices to log, report, and statistically monitor the company's desktop performances
Maintaining computer help desk ticketing system, and providing support to end-users for variety of technical issues
Answering 100+ calls per week and instructing the end-users, customers, third party clients for resolving minor technical issues related to the company product as required
Installing, diagnosing problems, repairing and upgrading all hardware equipment within the department to ensure optimal performance
Resolving kiosk issues generated via the ticketing system, and providing front line support to on help desk technicians on-site

Help Desk Associate
Hanover Tech-solutions, Salisbury, NC
November 2013 – April 2016

Provided initial technical support to end-users via phone, email, or in person in regard to issues in computer, server, applications, and hardware
Documented daily calls received by the support team, and escalated complex problems to level 2 professionals or more experienced support
Answered 10+ calls daily to resolve basic problems and issues related to networking mainly LAN/WAN client center and relevant software application
Gathered information about the problem from end-user by asking a series of question to determine the complexity of the issue
Utilized call tracking system to record interactions with the customers, and consistently met the department's established KPI
Escalated unresolved issues to second tier support, and kept customers informed about the status of their complains
Assisted in the reconfiguration of company's O.S., and setup of peripheral hardware components

Help Desk Technician (part-time)
Hanover Tech-solutions, Salisbury, NC
August 2012 – October 2013

Provided first contact support to end users to solve a variety of technical issues related to computer applications and hardware
Took responsibility to answer customer calls, and mails requiring support for installation, renewal or upgrade of the company's product
Coordinated with the help desk support team to log tickets, and monitor customer tickets, issues and incidents in the database for timely resolution
Collaborated with the core support team on weekly basis to document accurate reports of the issues for tracking purposes
Maintained appropriate coverage for the help desk toll free line to provide proper and immediate response to customer inquiries
Communicated with the IT help desk technicians timely status of the current issues, and escalated tickets for complex problems
Prepared daily update about outstanding requests or tickets and maintained a separate document for requests on hold

Education:

Bachelor's Degree in Computer Science
Catawba College, Salisbury, North Carolina
2011

Certifications:

Microsoft Certified IT Professional, 2016
CompTIA A+, 2012

Reference:

On request.