Front Office Executive Resume

A front office executive is the interface of the organization. She handles the front-desk operations such as receiving, forwarding, and making calls and drafting mails. The job also includes receiving and sending faxes, collecting payment from hotel guests, handling petty cash, coordinating with staff, attending visitors, handling room reservation. A degree in office management is essential. Further, experience of customer service, ability to multi task and handle miscellaneous tasks, and good social skills are important.

Front Office Executive Resume Sample

Elizabeth P. Magee
4791 Joseph Street
West Allis, WI 53227
Phone: 262-869-7615
Email: epmagee@freemail.com

Career Objective:

To work as a front office executive with “Downtown Hotel,” and handle administration and customer service activities utilizing my skills and experience of hotel industry.

Summary of Skills:

Effective communication and interpersonal skills
Excellent telephone etiquette and attention towards personal grooming
Skilled in working with MS Office suite and Internet
Pleasing personality, customer-focused, and hard working person
Ability to train and monitor housekeeping staff
Strong organizational, problem solving, and negotiation skills

Work Experience:

Front Office Executive
South Lane Hotel, West Allis, WI
October 2015 - Present

Answering and directing calls to concerned staff members
Sorting incoming and outgoing mails and forwarding them as appropriate
Handling daily petty cash, negotiation with vendors, and administration duties
Ordering and monitoring office supplies and equipment
Coordinating with the repair and maintenance department
Getting ID prepared and distributing them to the respective staff members

Trainee Front Office Executive
Bright Hotel, West Allis, WI
February 2013 - September 2015

Assisted in executing daily administrative duties
Coordinated with guests, collected feedback, and provided recommendation to the management
Handled complaints from guests diplomatically
Managed airport transfers for guests and office staff
Arranged for doctor on emergency at hotel as well as for hospital admitting
Directed visitors, and provided customized services to guests

Education:

Diploma in Office Management
ABC University, West Allis, WI
2012

Reference:

On request.