Customer Care Executive Resume

Customer Care Executive plays a vital role in the successful working of an organization. A person in the profile handles and processes customer queries through phone or email. Good communication and interpersonal skills are extremely the key priorities to apply for the profile. One can work as a Customer care Executive in national and multinational companies.

Here is a best and great Customer Care resume for your reference. This resume will guide you to state the objectives, skills, qualifications and job descriptions in a clear and precise way. You can make effective use of it by customizing it as per your job requirement. This resume will help you to draft your resume in a good way.

Sample Customer Care Executive Resume

Isabella G. GARCIA
69 N. Grant Street, Mid Lake City, California 84301
Cell :( 988) 598-1331
Email: garcia.isabella@example.com

Career Objectives:To gain the position of a Customer Care Executive wherein my customer service skills will make a notable contribution towards the growth of the organization.

Professional strengths:

Outstanding communication and interpersonal skills
Excellent time management and organizational skills
Persuasive, emphatic with good problem solving skills
Good knowledge of Microsoft Outlook, excel and Internet Explorer
Ability to deal with external and internal customer support in a professional manner
Quick learner, detail oriented and ability to adapt to new processes in limited time frame
Multi tasking skills and ability to work under pressure

Educational Qualifications:
Bachelor's of Arts in English from Institute of Advance Studies in English, California in the year 2002

Professional Experience:

Organization: Global Business Centre, California
Duration: March 2008 till date
Designation: Customer Care Executive

Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc
Prepares daily reports on the daily activities of Customer Care team
Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
Develops as well as maintains the relationship with external parties
Responsible for proper scrutiny and recording of the complaints received from customers
Conducts research and complies answers for informational request from external customers

Organization: Home Group Co Inc, California
Duration: January 2003 to December 2007
Designation: Customer Care Executive

Responsible for attending walk-in clients & enthusiastically present them the range of Kitchen solutions at the showroom
Coordinates with Technical support team and Designers in handling issues
Provides customer support and handles the queries of clients
Make soft calls and fix appointments in coordination of sales and marketing team for prospective customer to visit showroom
Follow-up and track on customer enquiries
Maintains record of all enquiries & related details in Computer Systems
Provides all Back-office support tasks like sending and receiving mails

Areas of Interest:

To exceed the expectations of the organization and achieve customer satisfaction
To contribute my customer service skills in solving complex customer problems

Reference:

A free resume for the position of a Customer support Executive has been provided on our site. The purpose of this resume is to assist you in framing a perfect CV for the mentioned position. This resume covers the key skills and job responsibilities of the applicant in her present and previous organization(s). You are free to customize it as per your job requirement. We hope the resume will help you in getting you your desired job.

Sample Customer Support Executive Resume

Ann Smith
15th Lane Avenue, Near New church, Georgina
Home: 00658-21589-98754
Cell: 00125-4587-9685
Email: ann.smith@edu.co.in

Career Profile:
A highly dynamic, organized and skilled Customer Support Executive with diverse knowledge of operating customer care department. Seeking a position as Senior Customer Care Executive to utilize my skills ad experience in a renowned organization.

Professional strengths:

Possess three years of professional experience in the mentioned field
Highly proficient in handling customer care services
Possess excellent communication and interpersonal skills
Ability to deal professionally with a number of external and internal customers
Quick learner and possess creative problem solving skills
Ability to adapt to new processes within limited time frame
Familiar with basic operating systems like Microsoft Outlook, Office and the Internet
Self-motivator and ability to work in a fast paced work environment
Ability to convince and satisfy customers
Excellent team player with good listening skills

Professional Experience:

Advance Network Solutions Co, Georgina
20XX till date
Customer Support Executive

Assigned the tasks of handling customer queries, feedback, complaints and request
Responsible for maintaining and developing relationships with external and internal clients
Assigned the tasks of preparing day-to-day activities of customer care department
Handled the tasks of recording and scrutinizing the complaints received from customers
Responsible for providing administrative support to customer service team
Researched and complied answers to provide information to customers
Assigned the tasks of providing timely responses to the queries and complaints of customers
Handled the tasks of making outbound sales for new and existing customers

Centre of Advanced Information Technology, Georgina
20XX to 20XX
Customer Support Executives

Responsible for handling and solving customer support issues via calls and mails
Assigned the tasks of supporting sales team in recognizing and developing new sales ideas
Handled the tasks of contributing ideas for developing ongoing process and workflow
Responsible for operating the department managing system requirements and timelines
Assigned the tasks of supporting, analyzing and investigating the development of new features in supporting sales
Responsible for preparing, maintaining and analyzing data
Handled the tasks of contributing to other functional responsibilities of the organization
Provided technical assistance and gave suggestions to meet customers expectations
Performed other administrative tasks as assigned

Educational Summary:

Bachelor's of Arts in English, DYB Arts College, Georgina 19XX
Master's of Arts in English Language, Linguistic Department , Georgina University, 19XX

Personal Details:

Name: Ann Smith
Date of Birth: XX/XX/19XX
Employment Status: Permanent
Marital Status: Single

References:
Will be furnished upon request