Customer Service Manager Resume

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Sample Customer Service Manager Resume

Richard Anderson
1234, West 67 Street
Carlisle, MA 01741
(123)-456 7890 Profile

Dependable, result oriented professional with experience in customer service management. Do extremely well in fast paced environments as well as motivating and supervising staff to maximize productivity and hence company's profitability. Committed to excellence. Works well as a part of team as well as independent.

Working Experience:

Crown Moldings, Reno, NV
Customer Service Manager

Responsible for average savings of $2 million by implementing new CRM system
Maximized customer retention by 50 percent
Decreased the turnover of staff by less than 1% resulting in reduction of costs of $0.5 million and improved morale

Public Storage, Garland, TX
Customer Service Manager

Customer Service
Sales
Managing operations
Property inspections and maintenance
Collections

Oriental Engineering Works Pvt. Ltd., Lake Tahoe, NV
Customer Service Representative

Dealt with customer complaints successfully and rewarded by "Outstanding Service" award
Served as the chairman of the social activities team
Assisted in improving the call answer times by 50%

Education:

University of Nevada, Reno, NV

Graduated Summa Cum Laude
B.A., Business Administration and Computer Science

Interests:

Reno Consumer Council, gardening, running, computers, carpentry