Order Entry Clerk Resume

Order Entry Clerks are responsible for recording incoming orders in organization's entry system as well as managing customer's information. They play an important role in receiving and processing orders as well as helps in providing information on a particular product to the customers. Common duties listed in the successful order entry clerk resumes include preparing invoices and handling customer issues, maintaining company's database with updated customer and account information, verifying orders' accuracy, checking inventories for requested products, computing prices and discounts, notifying information of shipping dates or delays and filing order copies. If you are looking for a job in this field, highlight effective customer-service, communication, data entry and computer skills in your resume. Education requirement for this job position is mostly high school diploma but candidates with some college coursework have a competitive edge in the market. For getting a clear understanding, customize your resume with given below sample order entry clerk resume:-

Specimen of Order Entry Clerk Resume

Debbie O. Ford
33546 Berkley Street
New York, NY 10003
Phone No: 718-737-8373
Email: debbieford@anymail.com

Career Summary:

Seeking an order entry clerk position with Burnett Group where I can make the most of my customer service skills along with the knowledge of clerical and administrative systems and procedures to manage customer information as well as receive and process orders.

Summary of Skills:

More than 5 years of experience working within a customer-service and order entry environment
Thorough understanding of order processing, and tracking processes as well as excellent record keeping skills and advanced 10-key data entry skills
Effective communication and customer-service skills to build and maintain good relationships and rapport with internal and external customers
Strong organizational and data management skills as well as ability to work calmly under pressure and tough situations
Ability to prioritize and multi-task and meet deadlines in a fast-paced and dynamic work environment
Proficiency in using MS Word, Advanced Excel, Outlook, Power Point, spreadsheets and Internet as well as ability to learn new softwares or systems quickly
Ability to work in a team to achieve common goals as well as solid problem solving skills to handle customer issues.

Work Experience:

Order Entry Clerk
Sterling Express Ltd., New York, NY
January 2016 - Present

Analyzing and accurately processing standard mail, fax or Internet orders via organization's system to provide quality customer services
Accurately and efficiently interpreting and processing orders in consistence with the product specifications, standard operating procedures and on-time delivery goals under minimal supervision
Providing assistance to customers regarding their applications, delivery dates and terms, prices as well as ensuring that they are satisfied with the company's products
Coordinating with customers in resolving their questions or issues as well as following company policies and practices in determining best solutions for them
Applying extra charges, discounts, allowances and payments accurately as well as ensuring that all prepaid checks are properly accounted before routing to account receivables
Identifying non-order related correspondence as well as ensuring the timely routing to appropriate destination
Auditing orders for accuracy as well as providing up-to-date and real-time updates of all inventory levels when requested
Keeping a daily filing system for inventory related tracking and all customer related documents
Providing freight quotations and necessary shipping information to customers inquiring and placing order

Sales Order Entry Clerk
Everhart Inc., New York NY
September 2013 - December 2015

Entered orders in company's database and ordering system with absolute precision to support the sales department and provided management with accurate daily reports
Compiled, sorted and verified the accuracy of customer data before it is entered in the database system
Recognized and escalated critical customer issues to the management, and ensured their resolutions
Entered orders in a timely manner as well as adhered to special instructions on purchase orders
Worked closely with the warehouse department in getting orders shipped out on time
Communicated discrepancies with sales staff and internal customers to determine accurate information and resolution
Served as the primary contact for the Service Center and handled the processing and communication of all replacement items shipped to customers
Properly computed prices and discounts as well as processed or applied deposit payments through order entry system.

Order Entry Clerk Assistant
Ally and Co., New York, NY
March 2012 - August 2013

Assisted order entry clerks in verifying accuracy and correctness of the customer information entered in the company's order entry system
Checked inventory to ensure the availability of requested product by customer as well as informed appropriate department of the order and shipping date
Reported supervisors of daily order status as well as order processing problems
Assisted in reviewing accuracy and completion of orders as well as providing up-to-date information to customers regarding shipping dates and any possible delays
Received, sorted and opened incoming packages as well as communicated problems related to incoming orders with the management
Assisted in distributing order copies to the respective coordinators
Prioritized and scheduled ship dates consistent with established or expected turnaround time.

Education:

Associates Degree in Accounting
University of New York, New York, NY
2011

High School Diploma
Stuyvesant High School, New York, NY
2011

Reference:

On request.