Technical Support Specialist Resume
Despite immense progress in technology, mechanical, electrical, computer hardware and software face one or another problem on a daily basis. To handle any issues, organizations hire people with a strong technical background. They assign a designation to such people and call them 'technical support specialist.' These technically skilled people may work in various fields. However, the technical support specialist job is generally reckoned with computer software and hardware. People working in the computer field are hired to solve technical issues related to slow performance, frequent breakdown in computer system, slow networking speed, access to and backup of data, etc. They may provide technical support either through phone calls, emails, or personal visit. Mostly, problems associated with computer system are solved by on the site.
To work as a technical support analyst, good knowledge of computer systems and experience in troubleshooting hardware and software problems are must. In addition, you must have the ability to design, configure, and install networking system and train employees of clients.
Technical Support Specialist Resume Template
Nathan M. McKie
4514 Virginia Street
Northbrook, IL 60062
Phone: 773-635-3566
Email: nmmckie@freemail.com
Career Objective:
Looking for a Technical Support Specialist job with "Apt Computer Solutions," where my technical skills and experience of troubleshooting software and hardware problems can help clients run their business operations without any problem and breakdown.
Summary of Skills:
- Experience of metric analysis, systems configuration, and software management
- Strong SQL programming and Desktop Assistance and Administration skills
- Excellent knowledge of Windows, Linux, and Mac OS X
- Outstanding application support and problem-solving experience
- Good communication, interpersonal, and documentation skills
- Ability to train people and work in a collaborative environment
- Skilled in updating computer systems for clients as per change in technology
Work Experience:
Technical Support Specialist
Fast Computer Services, Northbrook, IL
October 2015 - Present
- Troubleshooting technical problems related to hardware and software at clients' offices
- Educating employees at clients' offices and answering their questions
- Analyzing need of computer networking systems and planning configuration accordingly
- Identifying root causes of problems and provided long-term solutions
- Installing software and other security application into computer
- Optimizing use of software and hardware by adding new changes
- Providing easy and secured access to data for clients, including backup of daily work data
Technical Support Specialist
Prudent Net Corporation, Northbrook, IL
February 2012 - September 2015
- Provided technical support to clients for hardware and software applications
- Evaluated capacity of computer system and enhanced computer operations
- Provided suggestions for optimizing computer systems with latest hardware and software applications
- Reviewed and tested programs developed by programmers and recommended improvements
- Assisted users in handling basic and minor problems at their own end
- Prepared user manuals for clients and drafted project reports and documentation
Education:
- Bachelor's Degree in Computer Science
ABC University, Northbrook, IL
2011
Reference:
On request.
