Technical Support Analyst Resume
Technical support analyst is the position where you can build your skill and can become top product support specialist. They perform analysis and system administration of network equipment and connectivity. Make sure about the network print services are well maintained at optimal performance. They also provide technical support to software professionals. He or she performs the update of system and replacement of systems. For the position of I and II, they provide guidance and knowledge. They are also responsible for entering case information into problem management tools.
Technical support analyst manages work with outside vendors and supervises the completion of work. They create and manage files and user directories. They improve skills in technology and add proper skills to support new technology. Responsible for other duties as assigned.
Sample Technical Support Analyst Resume
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
Objective: Looking for the greatest opportunity to work as technical support analyst for a reputed company.
Skills:
- 2+ years of experience in the same field.
- Having experience working with Microsoft windows.
- Experience of trouble shooting web browsers and security settings.
- Excellent communication and writing skills.
- Experience in using AS/400 applications.
- Flexible in working.
- Able to maintain multiple priorities in a fast paced environment.
- Responsible for other duties as assigned.
Work Experience:
RBC Financial Group, Toronto
Technical Support Analyst
- Responsible for providing software and hardware support for employees.
- Responsible for contracting 3rd party service providers.
- Done network connectivity troubleshooting.
- Understood the RBC escalation process.
- Responsible for tracking calls and incidents using Peregrine.
- Suggested ideas to make sure the well-organized running of help desk team.
- Done account management for domain, VPN, Entrust, HOST, RBC Liberty accesses and Citrix Terminal Server.
- Responsible for providing direction, feedback, coaching, expertise and development to build the ability of junior staff.
- Responsible for other duties as assigned.
Education:
Accountancy and Business Administration
References: Available upon request.
