Support Representative Resume

Support representatives or customer service representatives are responsible for building company's image. They are the first whom customers contact via phone, email, or in person. As such, they serve as the faces and voices of the company. Daily routine duties include handling phone calls, answering emails, and resolving customers' complaint. They work with different industries such as banking, automobile, telecommunication, and service-oriented businesses. They try to resolve issues at the end and in very rare cases refer them to the management. To provide service to customers, they must hold in-depth knowledge of the product or services the company deals in and its policies and procedures. The customer service representatives have to maintain the service standards of the company and resolve issues in 24 hours.

Excellent product or service knowledge, problem solving, phone, and good communication skills, along with abilities to resolve conflict diplomatically, multi-tasking, and documentation skills are essential for the job.

Support Representative Resume Template

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Sylvester D. Alvarez
4865 Lakewood Drive
Wayne, NJ 07477
Phone: 201-887-1992
Email: sdalvarez@freemail.com

Career Objective:

To obtain a Service Support Representative position with "Lotus Group," and build professional relationships with customers, manage documentation, administrative, and other necessary customer support duties.

Summary of Skills:

• Strong experience of customer support and software development processes
• Excellent organizational, communication, and problem solving skills
• Proficient in working in a fast-paced environment and meet deadlines
• Strong work experience of resolving network and server issues
• Experience of installation, configuration, and backup management
• Adept in hardware and software troubleshooting

Work Experience:

Customer Support Representative
I-Tech Solution, Wayne, NJ
October 2015 - Present

• Monitoring, coordinating, and troubleshooting network issues
• Installing and upgrading hardware and software at clients' site
• Assisting and training users in working with database software programs
• Performing database upgrades and creating customer reports
• Maintaining confidentiality of information and following contract terms
• Administering maintenance of workstations and server at clients' site

Customer Support Representative
National Payroll Services, Wayne, NJ
February 2012 - September 2015

• Responded to customer inquiries and requests in a timely manner
• Maintained positive and professional demeanor when dealing with customers
• Handled administrative duties and buyers payment, and cash receipt documentation
• Kept logs of hardware and software installed for clients
• Placed orders for peripherals and necessary office equipment
• Determined the cause of the problem, resolve it, and explained customers how to prevent it

Education:

• Bachelor's Degree in Computer Science
  ABC University, Wayne, NJ
  2012

Reference:

On request.