Support Manager Resume
Support managers or customer support managers are hired by organizations to develop and implement customer support policies and procedures. They are responsible for providing high degree of quality support to customers. These professionals are also expected to develop customer support team by hiring and providing training to employees. They assist the team in every aspect of customer support business and handle unsatisfied customers. If the company is also operating overseas, the support managers will also oversee daily functions of that particular office. Moreover, they form standardized performance metrics to measure performance of employees and judge them following the same criteria.
To handle a team of customer support, the candidate has to posses good communication, interpersonal, and computer skills. He or she must have the ability to remain calm under stressful situations and handle unsatisfied customers professionally. In addition, they must be an expert in analyzing data and hold experience of call center environment.
Support Manager Resume Template
Kristie R. Barringer
4226 Ventura Drive
Santa Clara, CA 95054
Phone: 831-428-7536
Email: krbarringer@freemail.com
Career Objective:
Looking for a Customer Support Manager position with “General Dynamics” to lead and manage a team of Customer Support and provide outstanding support to customers.
Summary of Skills:
- Strong experience of call center environment
- Excellent analytical, organizational, and computer skills
- Outstanding communication, interpersonal, and troubleshooting skills
- Ability to hire, train, and motivate customer support team
- Adept in improving standard of customer service and improving sales
- Excellent vendor management and project management skills
Work Experience:
Customer Support Manager
United Mobile, Santa Clara, CA
October 2015 - Present
- Answering calls of unsatisfied customers and providing them satisfactorily answers
- Reviewing, analyzing, and implementing effective customer support policies and procedures
- Drafting scripts and training customer support team on handling calls
- Assigning and monitoring duties of customer support supervisors
- Planning and generating attractive schemes on purchase of mobiles for customers
- Creating an engaging, motivational, and positive work environment for the team
Customer Support Manager
DataFone, Santa Clara, CA
February 2012 - September 2015
- Coordinated with supervisors and managers and met financial and service level goals
- Provided leadership to customer support team and interacted with them in a positive manner
- Planned, controlled, and reported on daily activities and resolution of conflicts
- Identified, analyzed, and implemented effective policies and generated customers for the company
- Handled escalation efficiently and ensured customers are not diverted towards competitors
- Established and implemented quality control and security policies for better functioning
Education:
- Bachelor's Degree in Business
ABC University, Santa Clara, CA
2012
Reference:
On request.
