Desktop Support Engineer Resume
Desktop support engineers handle the responsibility of resolving technical issues faced by computer users. They may provide technical support either to employees of their own company or work with a service provider company and handle customer service. Their job is to analyze desktop needs of clients and perform assembling and installation. Further, they have to keep the system secured and updated as there is change or improvement in the technology. They are also required to train users and resolve all computer and network issues.
To work as a desktop support engineer, you have to hold experience in desktop hardware, operating systems, software applications, and network connectivity. Further, you must be an expert in troubleshooting technical problems, training users, and updating systems with security applications.
Desktop Support Engineer Resume Template
Todd N. Greenwood
1967 Murphy Court
Los Angeles, CA 90017
Phone: 951-824-6191
Email: tdgreenwood@anymail.com
Career Objective:
To work as a Desktop Support Engineer with "RapidConnect," and provide technical support, and training to users utilizing my troubleshooting experience and knowledge of computer systems.
Summary of Skills:
- Strong technical expertise and knowledge of IT industry
- Experience of providing technical support and training to users
- Outstanding troubleshooting ability and mastery in hardware and software
- Skilled in analyzing, configuring, and installing desktop
- Excellent documentation, record tracking, and data securing skills
- Ability to update desktop with changes in the technology
Work Experience:
Desktop Support Engineer
Reliable IT Force, Los Angeles, CA
October 2015 - Present
- Prioritizing service tickets and providing support service to clients
- Resolving daily technical issues and providing desktop support
- Handling data network and server management, and testing network connections
- Installing, testing, and reviewing desktop software applications
- Testing work stations for smooth connectivity and ensuring proper functioning
- Training end users on functions of hardware and usage of new software applications
Asst. Desktop Support Engineer
Fusion Technology Services, Los Angeles, CA
February 2012 - September 2015
- Provided support to Desktop Engineers and managed client environment
- Tested and reviewed latest software, hardware, and operating systems
- Analyzed, configured, and installed desktop for clients
- Managed deployment of new machines and new software installation
- Recommended technology refresh according to the needs of clients
- Updated operating systems from Windows to Linux and Mac as per clients' need
- Monitored and ensured software applications meet standard security guidelines
Education:
- Bachelor's Degree in Computer Science
ABC University, Los Angeles, CA
2011
Reference:
On request.
