Night Manager Resume

Night manager is a position generally found in hospitality industry. This position is responsible for overall operations of the hotel during night shifts. As a night manager, your job will be to plan, prepare budget, look after staffing, and ensure employees are paid according to the policies and procedures of the hotel. The job is about providing leadership to the Front Office and handle administration.

To hold this job position, you need to have leadership qualities, excellent communication, interpersonal, and abilities to handle all types of problems from financial, customer service, operational, and human resources.

Night Manager Resume Template

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Gary D. Clement,
3155 Eden Drive
Richmond, VA 23224
Phone: 804-893-3807
Email: gdclement@freemail.com

Career Objective:

To work as a Night Manager with “Holiday Hotel,” where my experience will be used in providing excellent customer service, and provide leadership to Front Office operations and administration.

Summary of Skills:

• Excellent leadership skills and abilities to coach, motivate, counsel, and discipline
• Proficient with computer keyboard, switchboard, and handling administration
• Ability to communicate in clear and succinct English language both verbally and in writing
• Excellent hearing and visual ability with conflict resolution skills
• Ability to work standing for long hours and push, pull, and carry 40 lb. weight
• Strong knowledge of safety rules and regulations with ability to work in rotating shifts

Work Experience:

Night Manager
City Hotel, Richmond, VA
October 2015 - Present

• Performing duties and responsibilities of the Night Manager following policies and procedures
• Resolving customer issues in a professional manner and inspecting security elements
• Maintaining regular and prompt attendance record and interacting with employees
• Managing and monitoring activities of Front Office staff and enforcing standards of excellence in customer service
• Directing and overseeing all hotel operations and ensuring guest satisfaction
• Providing instruction to staff at the beginning of Night Shift

Night Manager
Downtown Hotel, Richmond, VA
February 2012 - September 2015

• Checked accommodations, room reservation chart, and compiling all bills and vouchers prepared during the day shift
• Inspected boiler and ensuring guests received warm water for bath in the morning
• Prepared and issued receipts to customer for depositing valuable at the Front Office
• Assisted guests with the luggage, valet parking, and attended other formalities
• Monitored and developed team member performance metrics and conducted counseling
• Prepared summary report for the day’s operations and reported any suspicious activities and person to the Security Department

Education:

• Bachelor’s Degree in Arts
  ABC University, Richmond, VA
  2012

Reference:

On request.