Hotel Receptionist Resume

Hotel receptionists are the frontline workers of hospitality industry who carry the responsibility of building an image of the establishment on their shoulder. They are the ones whom guests and visitors meet and speak first be it for room reservation or anything other services that hotels provide. These receptionists have to attend to customers' needs and have to ensure their comfort throughout the stay. Building hotel's reputation and making guests visit again are the primary responsibilities of these customer service executives. They also have to take feedback or suggestions from customers when checking out to learn if something is left out on their part to make guests comfortable.

The job needs pleasing personality, good communication, customer service attitude, and multi-tasking abilities. In addition, the person must also be ready to work on any shift, weekends, and holidays.

Hotel Receptionist Resume Template

Rose R. Baber
2781 Capitol Avenue
Richmond, IN 47374
Phone: 765-546-2739
Email: rrbaber@anymail.com

Career Objective

Looking for a receptionist position with "Mangotree International Hotel," to use my customer service experience and pleasing personality in taking the organization's reputation to the zenith.

Summary of Skills:

Experienced of handling routine activities of front desk at hotel setting
Excellent communication, data entry, and multi-tasking skills
Ability to interact with people from different financial and social background
Skilled in answering, directing, and responding telephone calls
Adept at coordinating with other departments of hotel
Proficient in keeping records of guests and sending them birthday and anniversary mails

Work Experience:

Receptionist
Calypso Resort, Richmond, IN
October 2015 - Present

Working as an active member with the front-office team and ensuring maximum comfort for guests
Answering phone calls and providing information on resorts' amenities, facilities, and charges
Ensuring 100% room occupancy all the time by promoting and advertising on social media platform
Tracking and maintaining inventory for front office department
Resolving queries and problems of guests in a friendly manner
Booking cars for guests for sightseeing and airport transfers

Receptionist
Grand Hotel Group, Richmond, IN
February 2012 - September 2015

Operated busy switchboard and directed incoming and outgoing calls
Met and greeted visitors in a friendly manner and answered their questions politely
Booked domestic and international flights for customers on request
Built excellent relationship and rapport with customers and made them comfortable
Ensured front desk is cleaned, hygiene, and sparkling all the time
Promoted and sold hotels' facilities through online and offline medium

Education:

High School Diploma
St. Jude School, Richmond, IN
2011

Certification in Hotel Management
ABC Vocational Training Institute, Richmond, IN
2011

Reference:

On request.