Telecommunication Operator Resume
The job responsibilities of a telecommunication operator vary according to the company. He or she may work with a call center, emergency services organization, or with a private company. The jobholder will work with telecommunication equipment such as a telephone set having multiple lines. The daily job will include answering phone calls, passing on necessary information to the callers, and routing calls to the respective parties. However, due to advancement in technology and automated telecommunication service, jobs for these professionals are depleting. But there are some organizations that depend on human touch to manage calls.
Jobs can be available at hotels, private organization, hospitals, and emergency service provider where the need to direct phone calls is more. The person will work with phone system equipped with multiple lines. The working environment is more challenging when you are working with emergency services provider or local law enforcement agencies. The need to pass on correct and fast information is more in these settings. Hence, experience in working with multiple phone lines and good communication skills are necessary.
Telecommunication Operator Resume Template
Dustin P. Forsman
3171 Shadowmar Drive
Metairie, LA 70001
Phone: 504-841-6599
Email: dpforsman@example.com
Career Objective:
A highly skilled, talented and accomplished telecommunication operator with more five years of experience in the healthcare field want to work with your reputed organization and help callers and staff by passing on appropriate information over telephone.
Summary of Skills:
- Experienced of operating phone system with multiple lines
- Excellent oral and written communication skills
- Ability to identify and solve minor problems related to phone lines
- Experienced in answering and directing phone calls in a timely manner
- Proficient in working on computer and maintaining daily record books
- Possess good presentation and time-management skills
Work Experience:
Telecommunications Operator
Kinderson Healthcare, Metairie, LA
October 2015 - Present
- Routing outgoing and incoming telephone calls through switchboards and platforms
- Monitoring communication systems like paging system, two-way radio and switch board
- Answering calls, transferring calls, taking messages and greeting callers
- Monitoring alarm systems and responding quickly in case of emergencies
- Handling and passing on packages/mails for employees and guests
- Operating and monitoring security closed circuit television system
- Maintaining logs of calls placed and additional information required for special projects or special projects
Telecommunication Operator
Holy Heart Hospital, Metairie, LA
February 2012 - September 2015
- Coordinated electronic systems for outgoing and incoming telephone, page services and radio
- Reviewed and checked telephone and paging invoices
- Controlled radio paging systems and dispatched emergency personnel
- Provided telecommunication support to the staff, patient, physicians and community
- Transmitted messages to staff and physicians as per standing orders
- Handled emergency situations by following hospital procedures
- Assisted in the training of new telephone operators for performing related tasks
Education:
- High School Diploma
St. Xavier School, Metairie, LA
2011
Reference:
On request.
