Customer Service Engineer Resume

Prospective employers receive thousand of resumes for a single job opening. These employers are inclined to search the best applicant based on the resume. It becomes really difficult for them to go in details of each job applicant. They pick up applicants based on their resume. The question here is how to draft a resume that makes them to pick up from thousands of applicants.

The answer to this question is to present relevant information in a simple and precise way. The answer sounds simple but it is necessary to get acquainted to certain guidelines that need to be followed in creating an effective resume. The customer service engineer resume provided in this page will clear your queries of preparing a great resume.

A customer service engineer provides engineering support at client/customer site. This support can be in the domain of software or mechanical service. The job requirement of the profile is to provide technical support for systems. Some of the typical job responsibilities of a customer support engineer include providing technical support to technicians, repairing and debugging system performance issues, troubleshooting, and repairing system parts. The role also demands providing insights to customers in purchasing products and in using the product. It is the duty of a customer service engineer to respond to customer inquiries, in a timely and an efficient manner.

Customer Service Engineer Resume Example

Career Objective:

A candidate with knowledge about instrumentation system principles, installation of data analysis software, good MS office operation skills and strong communication abilities, seeks a challenging role as a customer service engineer in a reputable organization.

Skills & Abilities:

• Familiar with the instrument operating system principles, installation and commissioning guidelines and data analysis software
• Comprehensive knowledge of the technical principles and guidelines of repairing mechanical instruments
• In-depth knowledge of handling mechanical product and has the ability to grasp product feature and benefits
• Posses strong troubleshooting and analytical skills with sound knowledge of technical interpretation
• Ability to build strong customer relationship with outstanding management skills
• Familiar with Windows desktop operating systems like MS office and the Internet

Work Experience:

Organization: GBL Automation Inc, Ohio
Duration: September 2012 till date
Designation: Customer Service Engineer

• Responsible for handling and providing complete support to customers in issue resolution and risk management during product installation and commissioning
• Handle the task of providing end to end technical solutions by coordinating with development and technical staff
• Perform responsibilities of providing first-line product support as well as provide solutions in malfunctioning equipment
• Responsible for designing products and in solving maintenance issues
• Handle the task of installing, commissioning, restoring and modifying equipment
• Perform responsibilities of generating effective solutions for handling complex problems

Organization: Amec Automobiles, Ohio
Duration: July 2009 to August 2012
Designation: Junior Customer Service Engineer

• Handle responsibilities of determining, troubleshooting and resolving technical issues at customer site
• Responsible for testing whether the product meets the functional specifications and provide recommendations if required
• Played an active role as technical representatives by explaining product features in annual product fair
• Handle responsibilities of providing support in installing and commissioning products
• Perform the task of preparing technical manuals and validation of documents
• Responsible for generating on-site installation drawings in case of modifications
• Handle the task of assisting senior level engineers in performing technical analysis of product and modifications
• Develop techniques to enhance the product as per customer requirements
• Perform responsibilities of handling any technical queries and meeting aggressive deadlines

Educational Summary:

• Achieved Bachelor of Science in Instrumentation Engineering
  University of Ohio in the year 2009

Reference:

Will be pleased to provide upon request.