Customer Service Director Resume
Businesses have to compete hard in order to sustain growth and drive home profit. Hence, special importance is given towards customer service. Without good customer service, it is impractical to survive in the market. For this reason, companies appoint customer service directors to develop good relationships with customers. These directors work as the head of customer service managers and customer service representatives and monitor their works. The primary duties they perform include building strategies for improving customer service, analyzing and meeting customers needs.
Given the responsibilities a customer service director handles, your abilities to lead a customer service team, hire and train potential staff, perform market analysis, and gauge customer needs become vital ingredients for your resume to draw home positive points.
Resume Example
Vernon M. Taylor
1225 Cunningham Court
Clarkston, MI 48346
Phone: 248-620-7113
Email: vmtaylor@anymail.com
Job Objective:
A customer service director position to help the company in planning and designing effective customer service strategies in order to sustain customers for a longer time.
Summary of Skills:
- Loads of experience in hiring and training potential candidates for customer service
- Excellent market analysis and report drafting skills
- Ability to plan and implement policies and procedures for customer service department
- Excellent planning and coordinating skills
- Comfortable working with computers and in a team environment
- Proven ability to build positive relations with customers
- Expert in overseeing company's policies and activities of customer service department
Work Experience:
Customer Service Director
Flexi Electronics Ltd., Clarkston, MI
2012 - present
- Develop and implement techniques for improving functions of customer service department
- Monitor programs and perform survey on customer satisfaction
- Prepare charts and graphs on monthly sales achievements and new accounts
- Set performance standards and service goals for the department
- Responsible for recruiting, hiring, and training a new staff and developing customer service managers
- Plan and schedule training programs for staff
- Assist customer service managers and representatives in handling irate customers
- Evaluate performance of staff and talk to them individually and offer motivation
- Review reports and suggest efficiency enhancements
- Analyze and improve process of the department
Customer Service Director
XYZ Company, Clarkston, MI
2009 - 2012
- Developed incentive programs to ensure customer loyalty
- Coordinated with the logistic department to ensure availability of stock in the market
- Developed procedures in handling customer complaints and correspondence
- Built strategies in improving the quality of customer service
- Ensured customer grievances are solved in a timely manner
- Monitored call center operations
- Worked with the sales and marketing team for sustaining customers and increasing revenue
- Discussed and resolved customer concerns by scheduling meetings with the internal teams
Education:
Bachelor's Degree in Business Management
Loyala Business School, Clarkston, MI
2008
References:
Available upon request.
