Customer Care Resume

Customer care officers are responsible for handling all incoming requests from customers. They make sure that all the issues are resolved promptly and correctly. They are responsible for providing quality service and support in various areas. They help the sales team by providing feedback of customers.

A high level of tolerance with an ability to pacify and sustain irate customers are key essential for this position. If you are excellent in communication, interacting with all types of people, and eager to work in a fast-paced environment, assert your candidacy by modifying this sample resume.

Customer care also help or own inventory tracking, sales event preparation, order fulfillment and various other duties as needed. He or she maintains a balance between customer benefit and company policy. They are responsible for creating and compiling reports.

Resume Sample

Willie G. Clark
2111 Forest Avenue
Elmsford, NY 10523
Phone: 646-778-0034
Email: wgclark@example.com

Objective:
A customer care officer position with an organization that can provide me with opportunities to explore my communication and interpersonal skills to promote sales and raise revenue.

Summary of Skills:

• Experienced and enthusiastic customer care professional
• Deep understanding about the working culture of corporate sector
• Strong decision making and analytical skills
• Excellent knowledge of technical support issues
• Excellent communication and interpersonal skills
• Computer literate with excellent typing speed
• Possesses decent telephonic etiquettes and high promises to lead a team

Work Experience:

Customer Care Officer
Verizon Wireless Inc., Elmsford, NY
2012 - present

• Handle customers' queries, complaints and requests
• Provide best possible service to customers
• Liaise with the sales teams and other departments to resolve issues
• Provide correct and timely information to customers on products and services
• Request feedback from customers to check efficiency of products
• Process and direct customers' request to the concerned department
• Provide inputs in improving internal processes
• Report to the manager if customers are behaving indecently over the phone
• Suggest or recommend best scheme to customers after identifying their needs

Customer Care Officer
Cosmic Technologies, Elmsford, NY
2010 - 2012

• Handled customers' complaints personally and over the phone
• Coordinated with the sales department to ensure relationship with customers are not affected
• Collected and submitted customer feedback to the production and sales department
• Followed up with the maintenance team in resolving customer issues
• Explained product's features and schemes to customers and motivated them for purchase
• Coordinated with the accounts department to solve billing issues

Education:
Bachelor's Degree in Arts
City College, Elmsford, NY
2009

References:
Available upon request.