Computer Support Analyst Resume
Computer support analysts provide solutions clients depending on their requirements of hardware and software. They answer and clear all the doubts of their customers. These analysts are like the help desks who perform a variety of duties. They help end users in using the new computer systems and upgrading the older ones. Being technically expert, the jobholders offer technical solutions and troubleshoot problems related to computer system.
Sample Computer Support Analyst Resume
Edward A. Robinson
3996 Boone Crockett Lane
Big Lake, WA 98273
Phone: 360-422-8038
Email: earobinson@freemail.com
Career Objective:
To work as a computer support analyst with “Paramount Technical Solutions,” and help customers in troubleshooting computer hardware and software problems, as well as learn operating computer systems.
Summary of Skills:
- Sound work experience of analyzing and troubleshooting computer systems
- Proficiency with LAN, WAN, Intranet, and Ethernet technologies
- Excellent help desk experience and people skills
- Strong knowledge of antivirus, firewall, and spyware
- Excellent abilities to detect and remove malaware
- Expert in disaster recover and installation of hardware and software
Work Experience:
Computer Support Analyst
Sky Technologies, Big Lake, WA
October 2014 - Present
- Prioritizing and completing trouble tickets for various departments
- Tracking expiry and renewal of software licenses and computer hardware
- Supporting IT systems and network analysts and ensuring smooth functioning
- Visiting clients' locations and providing high-quality customer service
- Evaluating, diagnosing, and troubleshooting workstation hardware
- Providing training and support to end-users on usage of hardware and software
Computer Support Analyst
Apt Computer Solutions, Big Lake, WA
February 2013 - September 2014
- Addressed complex customer issues without delay and documented results
- Attended daily and weekly meetings and briefed customers on latest resolutions
- Maintained and completed daily tickets and reports and ensure customers are happy with the service
- Communicated with customers using chat tools and provided solutions to minor problems
- Assisted customers in handling problems by viewing screen and supporting troubleshooting from remote location
- Replaced and configured office equipment used daily at client's offices
Education:
-
Bachelor's Degree in Network Engineering
ABC University, Big Lake, WA
2012
Reference:
On request.
