Customer Service Agent Resume
Customer service agents are the face and voice of the company who are responsible for building and maintaining business relationships with customers. They are hired to provide effective and friendly services to both internal as well as external customers. As they are the representatives of the companies, they are also responsible for the growth and revenue of their employers. They treat customers in a courteous manner no matter how tired or upset they are. Whenever any customer needs some service or product of the company, he or she will contact the customer service agent. It is the duty of these agents to provide detail, correct, and complete information and ensure customer needs are fulfilled.
Customer Service Agent Resume Sample
Patrick P. Spencer
3332 Isaacs Creek Road
Decatur, IL 62522
Phone: 217-423-7285
Email: ppspencer@anymail.com
Career Objective:
Seeking a customer service agent position with “Citi Brand,” to help improve sales and customer satisfaction by providing friendly, courteous, and fast services to customers.
Summary of Skills:
- Experience of handling customer service department of automotive units
- Excellent communication, persuasion, and problem-solving skills
- Expert working in fast-paced and team-based environment
- Proficient working with computer and interdisciplinary team
- Excellent track record of generating sales and resolving issues
- Strong knowledge of business development policies and company representation
Work Experience:
Customer Service Agent
Fair Automotive, Decatur, IL
October 2014 - Present
- Greeting customers, directing them to the waiting area, and assigning a representative to attend them based on their needs
- Contacting service advisors and noting down customers' purpose of visit
- Communicating with the auto maintenance and repair department for vehicle pick up and deliveries
- Preparing new customer account and feeding vehicle and personal information in the system
- Assisting and directed the house-keeping staff in keeping the waiting area and service department clean
- Scheduling auto services and brining vehicles to the pick up lane for customers after work is completed
Customer Service Agent
Crown Auto Dealer, Decatur, IL
February 2013 - September 2014
- Provided quality customer service to new and old customers
- Served as a mediator between the service department and customers
- Handled and resolved customer issues at my end without any delay
- Documented customer contacts, responses, and actions in the system
- Delivered information to customers about new auto accessories
- Followed up with customers with auto insurance policy renewal
Education:
-
Bachelor's Degree in Arts
ABC University, Decatur, IL
2012
Reference:
On request.
