Clients stay with companies only if they are provided with quality service. Then whether they are waiting for a delivery of their order, or a team of technicians to end problems faced. Keeping them happy adds to the business growth. This vital aspect of the business is looked after by service delivery managers. These managers ensure that goods or services are delivered to clients in time as well as in good condition. They also monitor the activities of the support staff and provide inputs in improving overall efficiency of the department.
A service delivery manager is needed in any companies that sell their products and services. Hence, the responsibilities may differ accordingly. For example, a person holding this position in an IT company would be required to deliver products and services related to technology. Whereas, he or she may have to do product analysis and improvisation in a delivery system.
Be it any industry, the candidate wanting to be hired for this position has to send a cover letter with a resume. The letter is necessary to make things easier for the employers in short-listing candidates. However, it is possible only if one has written it in an impressive way that could make the hirer to read the enclosed resume.
James Dodson
4600 Old House Drive
Columbus, OH 43215
Phone: 740-834-9163
Email: d.james@example.com
October 01, 2013
William Crum
Recruitment Manager
Jolt Inc.
966 Smith Street
Columbus, OH 43220
Subject: Application for a position of Service Delivery Manager
Dear Crum,
This letter is to introduce myself as a potential candidate for the vacant position of a Service Delivery Manager at Jolt Inc. as posted on the Company's website. Presently, I am performing these similar responsibilities at Benny Communications, a wholesale dealer of mobile phones and electronic products, since 2010.
I started my career with a popular bakery as a service delivery executive soon after my graduation. Here, I got lots of exposure in dealing with customers in person and pacifying their anger at times when delivery used to be delayed. Though I was not at fault for untimely delivery, I was at the forefront in receiving flaks from customers. Being the receiver of clients' criticism forced me to suggest a few things to my manager in improving delivery service. Luckily, my suggestions were implemented and there were no more problems in service.
As my confidence and experience augmented, I joined Benny Communications. However, since my employer is planning to shift the business base to another city, and I cannot relocate due to family problems, the opening in your organization has come as a blessing to me. You can rely on me for taking your service delivery to the satisfaction of your customers. I have strong mentoring, interpersonal and communication skills, and believe in leading from the front.
The enclosed resume will tell you more about my qualification and the awards I have received. My records in delivering products in time has been impeccable. I am also recognized for holding maximum safety records. I am interested in having an interaction with you relating to my experience and skills. Is it acceptable to you if I call you next Monday for an appointment? I am also available at 740-834-9163 anytime you wish. Thank you for your consideration.
Sincerely,
James Dodson
Enclosure: Resume
This service delivery manager cover letter is introducing the applicant clearly and also offering the reason for changing the job. This clears the doubt from the employer's mind on why do this person wants to shift to another job.