Technical support representative cover letter is one of the easiest to write. In this, you do not have to give any technical details. You just have to talk about your experience. This is one of the few fields where experience has a lot of value and it affects the salary you get as well. Therefore, do not forget to stress on experience.
Technical support representatives have to answer calls of the customers who need their help. Many times, these customers are slightly flustered and can be curt or rude on the phone, but you have to remain polite at all times and solve their problems. You get to gain quite a lot of technical knowledge about the product you work.
This profession is a part of all the major businesses and hence, they are all paid really well. The technical support representative cover letter is one of the sure fire ways to get the job of a technical support representative. The samples below will elaborate on the letter further.
To
Harvey Connors
Human Resources
RNR Electronics
73, Skyline Heights
Minneapolis, Minnesota, USA
Dear Mr. Connors,
I have been working as a technical support representative in HTLR Electronics for the past two years and handled all the technology related queries from the customers. I read in the Minnesota Daily that RNR Electronics Company was hiring staff for technical support for your costumers. I am interested in working for a company like yours.
Since I have prior experience in the same field you will not require to give me any special training. You will only have to train me regarding the specification of your products. I am good at using computers. I always speak politely on the phone and speak quite clearly. This way, the customers can understand me really well.
In addition to English, I also speak Spanish and Italian quite fluently. I am quite a tech savvy person and therefore, I have no problems solving customer queries. I am patient with all the customers and in these two years I have not had any problems with any of the calls I have attended. The feedback from the customers has also been good for me.
I would really like to work for a good company such as yours as I know I will have ample opportunities to move ahead and gain good experience. Therefore, at least grant me an opportunity to attend an interview. Call me on the contact numbers which are given above and in the resume as well. Thank you.
Sincere regards,
Neil Simmons
Enclosure:
From
Candice Greensburg
0911, Westside Road
Pittsburgh, Pennsylvania, USA
(412) 762 6265
Cell no. (625) 626 7251
To
Franklyn Grier
Human Resources
Get Fit Pvt. Ltd.
716, High-Rise Blvd.
Pittsburgh, Pennsylvania, USA
Dear Mr. Grier,
Your company is one of the finest exercise equipment providing company and I was overjoyed to find out that you were hiring people for the position of technical support representatives. I also belong to this profession and have been working for a company similar to yours for the past three years.
I have been working for Lean Fitness Equipments for the past three years. The company supplies high-end fitness equipment to the public and me, along with other representatives handled all their queries and complaints. Most of the phone calls were about assembling the equipment and I was able to guide all my callers on how to set up the complicated machinery.
I won many 'Employee of the Month' awards and also received a good rating from all my callers. I am good at interacting with people and can patiently guide them on their problems. I love to talk to different people and this is one of the primary reasons why I chose this profession. I understand how important it is provide good technical support and I will strive to deliver my best support for your company.
Please inform me of the interview dates on either of the phone numbers I have provided or even an email on the email address is sufficient. Thank you.
Sincere regards,
Candice Greensburg
Enclosures:
The technical support representative cover letter has to be about how good you are with the customers that call in. This is important for the employers because the company, that provides the best technical support to their customers, garners more repeat customers.