Member Service Representative Cover Letter

A Member Service Representative cover letter is a formal letter of introduction in which the aspiring candidate states his/her wish to apply for the position at an organization based on their qualifications and past work experience. Member service representatives are also known as customer service representatives and play an important role in the customer service industry as they are the first point of contact for the members of a particular service and represent the organization as a whole.

Member service representatives act as a vital link between the organization they represent and the members or customers of the organization. They might attend customer inquiries on the phone or in person. Regardless of the medium of communication, a member service representative needs to possess excellent interpersonal and communication skills and sound confident while handling queries. They need to have good knowledge about the products or services that the company deals with, and may also receive extra training for the same. They also need to be proficient with basic computing skills as many software tools are used to aide member service representatives.

While writing a Member Service Representative cover letter, it essential to use appropriate language which will make a positive impact on the hiring manager and increase your chances of securing an interview call for the job position.

Guidelines for writing a Member Service Representative cover letter:

As a member service representative, good communication skills should be your primary skill and this quality must reflect in the cover letter in the form of professional language used throughout it.
Make sure that the letter is free from any grammatical or spelling errors as they present a poor image of you to the reader. From the hiring manager's point of view, an error-laden letter can reflect a candidate's carelessness in his/her overall work.
Mention your contact details so that the hiring organization can intimate you about an interview call if they are interested in your profile. Also make sure that these details along with your details are left aligned on the letter.
Write about your past work experience as a member service representative and any additional qualities or achievements which help you stand out amongst the rest of the crowd.
State your wish to appear for an interview with the hiring manager and in the end, thank the reader for their time.

Refer to the given sample cover letter, which will help you in drafting your own letter in an efficient manner.

Sample of Member Service Representative Cover Letter

From
Mark A. Ward
3342 Eagle Street
Carterville, IL 62918
Phone: 618-353-2515
Email ID: mark_ward@mail.com

January 16, 2012

To
Allan A. Foreman
Human Resources Manager
Starlight Security Solutions
2601 Burwell Heights Road
Chicago, IL 61130

Dear Mr. Foreman,

While going through your official website, I came across a listing regarding the job opening for the position of a Member Service Representative at your organization. Based on my experience in this field and professional qualifications, I would like to apply for this job position.

I have worked as a Member Service Representative at ABC Software Solutions and Airfree Telecom for a total period of six years. My job functions consisted of handling various member queries regarding products and services, escalating customer complaints to appropriate departments, resolving member disputes on different issues and providing support on various issues faced by members. I have attached my resume and experience certificates along with this letter which will provide you with a better understanding about my work experience.

I would love to receive the opportunity to discuss my profile with you in person as I feel that I am perfectly suited to this job position in your organization. Please feel free to contact me on the details provided above if you have any queries. Thank you for your consideration in this matter.

Sincerely yours,

Mark A. Ward

Enclosures:

Resume
Experience certificates

Thus, a member service representative cover letter should contain relevant information about your professional experience and make the hiring manager take notice of your profile.