Eligibility Technician Responsibilities

Eligibility technician responsibilities help in providing services to the needy people by determining their eligibility. For this, the persons apply to receive assistance from resources like government and various other agencies. They try to receive this aid in the form of social security, unemployment benefits, welfare, etc.

Key Responsibilities of an Eligibility Technician

Eligibility technicians perform some para-professional and supervisory work involving the gathering of information and appropriate investigation of the same to determine the eligibility for the financial assistance. Let us see in detail the key responsibilities that need to be handled by an eligibility technician:

• To interpret and understand the requirements of eligibility and communicate the details related to the procedures, processes, time that will be taken for completion, etc., to the persons applying for it
• To provide information to the persons regarding the requirements necessary for making proper applications ensuring compliance, the eligibility criteria, legal rights of the applicants, etc.
• To resolve all the queries that the applicant might have
• To verify and cross check the information that has been provided by the applicants by interviewing and reviewing the prior files for pertinent information. Investigation can also be done by other methods like phone or mails to check the relevant information
• To lead and initiate the application procedures by either modifying it, denying it, granting, or terminating the assistance and directing them towards other resources for proper aid
• To schedule, monitor, maintain, and review the records regularly to ensure continued compliance with the rules and regulations of the program

They design and determine effective action plans to ensure speedy screening and completion of various applications. They coordinate, supervise, monitor, and review the work of the assistant personnel and help them in resolving complex problems and situations by providing appropriate guidance. They provide directions to the subordinates regarding what work should be completed on a priority basis. They prepare, maintain, and update records and statistics related to the eligibility and applicant activity by using word processors to enter the relevant data accurately. They may also provide suggestions and give reference to other financial, medical, or any other relevant assistance program. At times, they may be required to handle special assignments and related work.

Essential Skills Required

To ensure success as an eligibility technician, you must have the following skills:

• Should possess in-depth knowledge of policies, procedures, as well as rules and regulations that are required to be eligible for assistance according to the state, federal, and county's requirements
• Should be able to investigate and gather important details and information from the applicants by maintaining complete confidentiality
• Should be able to prioritize work to ensure that eligibility is determined in a timely manner
• Should be able to comprehend and follow the given instructions and exercise good judgment
• Should be able to deal effectively with sensitive and complex problems and make decisions accordingly
• Strong communication skills, ability to perform mathematical computations quickly and accurately, and maintaining healthy working relationships with the subordinates are some of the other essential skills

Educational Background

A high school diploma or G.E.D. Certification is required to qualify as an eligibility technician. Those who have clerical and administrative aptitude would definitely excel if supported by appropriate education, training, and experience.

Work Schedule and Salary Details

The work schedule normally depends on the type of assignments. They may need to work at irregular hours or overtime, if some work needs to be done on a priority basis. Occasionally, they may be required to travel.

The salary normally varies with the relevant knowledge and experience.

Career Prospects

The career prospects are bright for those who have in depth knowledge, relevant experience, and the requisite dedication and passion to serve the society.

Thus, if you are aspiring to become an eligibility technician, you must be well-acquainted with the eligibility technician responsibilities, skills, abilities, and educational background required to ensure success in the relevant field.