Tech Support Job Description

The tech support job is also known as customer service job. Their main job is to provide the clients with technical assistance as and when they require it. This profession has become quite popular over the years, and hence, if you want to make a career in this profession, read the tech support job description.

The people working in this field are known as tech support executives or customer service representatives. They mostly communicate with customers over the phone, but they can communicate through other means like e-mail, short message service or any other electrical means.

There are two processes in this field; inbound and outbound. In the outbound process, the tech support executives call up different potential customer, and try and sell products and services to them. In the inbound process, the customers call the helpline number seeking assistance for their problem. The executives then solve the issue if possible from the help centre, or they guide the customers with instructions to solve the problem. This is the main responsibility in a tech support job description.

The tech support execs mostly communicate over the phone. They have to take calls continuously during their work shift. They also have to be competent in using a computer as they do most of their work on the computer itself. They need to have great communication skill and have to be polite at all times. There can be customers, who are not in a good mood and can get offensive sometimes, but they have to speak politely with them too, or else they can lose their job if the customer complains about them.

They have to solve the customer's problem as quickly as they can, as the reputation of the company is at stake. Companies that provide good after sales services do well overall and get quite a lot of repeat customers. The tech support executives also have to do a follow up on the customers to ensure that the problem has been solved. For more information on this profession, read the tech support job description.

Duties and Responsibilities

They have to provide assistance to all the customer over the phone or any other means of communication
They have to solve whatever issue they have and even make a follow up on them on whether the issue has been solved or not
They have to speak to all the customers in a polite manner
If the customer is in need of a repairman, they have to send the repairman to their address within 24 hrs, but first they have to take an appointment from the customer
They have to maintain confidentiality about the customer and their details which are disclosed to them by the customers like the their ATM pin codes or online banking passwords
They have to be able to use the computer and that too fast because the answers to the problems the customers face is on the computer
If working in an outbound process, they should not pester customer with calls, just one call should be enough

These tech support jobs are increasing by the day. Almost every field is hiring tech support people to provide better service to their customer. The education required for this job is not that much, but the salary is comparatively good.

Education

A high school diploma is the first requirement
They can do a course in technical field, which is not compulsory but is helpful in getting a job
Excellent communication skills are mandatory

Career Advancement

The tech support executives get promoted and become team leaders and trainers. If the candidate has more education, they are promoted to even higher position where the benefits and salaries are extremely good.

The tech support job description is to provide technical support to the customer and solve their problem in the quickest way possible.