Floor Supervisor Job Description

Floor supervisors are professionals who work at the first level of management in the organization's hierarchy. They work in a various different fields and the floor supervisor responsibilities vary according to their area of work. They are generally involved in the overall supervision of the floor to ensure that the alloted work on the floor is managed and carried out in an appropriate manner.

Key Responsibilities of a Floor Supervisor

Floor supervisor has the authority and power to hire, suspend, reward, discharge, promote, lay off, recall, assign, or discipline the employees. He/she is responsible for delegating the work to them and ensure that it is carried out properly. He/she adjusts the grievances of the employees and recommends plans of action for improving the efficiency and quality of the work. Thus, he/she needs to handle a wide array of duties. To get a better idea, here are a few descriptions of floor supervisors from different fields:

Production Floor Supervisor:

Production floor supervisors are responsible for continuously monitoring the production activities.
He/she inspects the machinery and ensures that it is working properly or makes the necessary replacement or orders for the new machinery.
He/she maintains good relationship with the subordinates as well as with various other departments, so that it leads to better productivity and quality.

Customer Care Floor Supervisor:

He/she supervises the staff members and closely monitors the conversations that the agents have on the floor with their clients and ensures that they are appropriately recorded and graded according to the organization's guidelines.
He/she provides constructive feedback to the members and designs plans to improve their quality of work.
He/she maintains and updates reports related to their attendance and performance and communicates the same to the human resource department

Housekeeping Floor Supervisor:

He/she is in charge of ensuring that all the room cleaning work is done properly by inspecting the hygiene and sanitation level of all the rooms and of the entire floor.
He/she handles all the staff barriers and supervises all the room attendants, trains and grooms them on how to maintain cleaning standards, etc.,thus helping in achieving the department goals.

Thus, in short they are responsible for performing the vital tasks of the organization by supervising either an individual or a group of employees.

Essential Skills

To be successful as a floor supervisor in any type of industry, good leadership and supervisory skills are a must. Excellent communication skills are a pre-requisite, as he/she needs to get the work done from the employees, and therefore it is essential that he/she maintains good relationship with them. He/she must be able to understand the employee's grievances and should be able to resolve them. He/she should be a good observer, have excellent organization and management skills, and should be able to prioritize work according to the requirements.

Educational Qualifications

Although there is no particular qualification required to make an entry, a high school diploma or an associate degree from an accredited university in the relevant area would definitely be preferred. This will help in advancing to higher managerial positions.

Work Hours

The floor supervisor needs to work for thirty five to forty hours per week. He/she may work overtime, whenever there are pressure situations or some deadlines need to be met. They may even work on weekends or public holidays.

Salary Details

The minimum starting salary for a floor supervisor is in the range of $16,000 to $20,000. The experienced supervisors can earn a maximum salary up to $45,000 depending on the skills and the kind of responsibilities that he/she has handled in his/her previous job.

Career Prospects

The career prospects are really bright for those who are able to shoulder the floor supervisor responsibilities successfully. If you are able to showcase your talent, you can even move up to higher managerial positions.

Thus, if you are interested in making an entry as a floor supervisor, make sure you are well-aware of the floor supervisor responsibilities.