Assistant Branch Manager Responsibilities

The assistant branch manager responsibilities are essential for the functioning of any organization that has more than one branch around the region or country. Many banks, industries, departmental stores, restaurants, etc., have multiple branches across a specific area to cater to the demands of ever increasing population. Assistant branch managers are responsible for handling the daily operations in any such branch and work under the direct supervision of branch manager.

The routine operations of any branch are very intricate in itself and the assistant branch manager relives the branch manager from workload by undertaking various tasks and ensuring their execution in a proper manner.

An assistant branch manager has to supervise the activities of the staff in the front office and back office. He has to maintain a professional environment in the branch and ensure that all the employees are properly groomed and dressed according. Assistant branch manager looks after the customer service and sales of the branch and has to be present for the assistance to the staff, customers and the manager on a given day.

Assistant branch manager responsibilities are no less than the manager's, except for the fact that the supreme authority remains in the hands of the branch manager. The various categories that cover the job of assistant branch manager are as follows:

• Schedule daily operations: Assistant branch manager prepares a schedule of activities in the branch and allots the tasks to different individuals depending on their designation in the organization or a particular department. He assigns targets to sales department, customer service department, revenue department and all other sections of the branch.

• Customer service: Assistant branch manager communicates with the irate customers and resolves their complaints. In case the sales figures are dropping or the sales team is not able to communicate with the customers, then the assistant branch manager has to take initiative and guide the sales personnel to handle the customers efficiently and provide them all the information sought.

• Resolve conflicts: Assistant branch manager looks after the problems faced by the staff and resolves any conflicts that may hamper the functioning of the branch. He communicates with the vendors and other technicians in case there is a problem with the systems and equipments in the branch.

• Recruitment: Assistant branch manager has to communicate with the human resource department regarding requirements of staff for the branch. Sometimes, they participate in the recruitment process and interviews various candidates.

• Training: Assistant branch manager is often expected to train existing and new staff in a branch. He evaluates the capability of the staff on the basis of their performance and experience and suggests training programs to improve their efficiency.

• Implement new strategies: They work with the branch manager to devise strategies for improving the overall performance of the branch. He implements different strategies and briefs the staff on new policies and practices that need to be adopted for the same.

Skills of an Assistant Branch Manager

The position of an assistant branch manager comes with a high degree of responsibility. Individuals working in this designation are expected to bring excellent organizational, leadership, problem solving, customer service, and multitasking skills. Knowledge of finance, accounts, consumer behavior and market research along with proficiency in various utility applications such as MS Office Suite, internet, database management systems, etc. is also beneficial.

Becoming an Assistant Branch Manager

A bachelor's degree in finance, economics, business management, or a business related course is required. Previous work experience in banking organizations, retail stores, hospitality sector, etc., is an added advantage.

Career Scope

Assistant branch managers, if continue to work hard, are a step away from becoming a branch manager. The salary of assistant branch managers varies with the sector and the size of the employing organization. Some assistant branch managers may earn $32,000 annually, while others may be paid up to $70,000 annually.

Assistant branch manager responsibilities are to work towards the progress of the organization and handle each and every function of the organization efficiently.