Account Service Manager Responsibilities

Managers in any field have typical set of responsibilities. The account service manager responsibilities are no different but still, because of the account related field, there are some highlights. We will see them in the following sections:

The sphere of employment for account service manager covers a wide range of industries. For example, the retail sector has the highest demand for these professionals, the banking and insurance industry falls next in line, hospitality and tourism business too have openings and scope for account service managers.

About Account Service Manager Job Profile

This job profile in simple terms can be told as a mediator's job; the mediator or communicator between the clients and the management or manufacturer. They are called as customer liaisons.

Customer satisfaction is the main concern for account service manager job profile. They are the contact person for consumers, clients, etc. They are responsible for doing the following common things:

• Provide technical support to teams in order to give maximum benefit to the clients and consumers
• Resolve customer service issues because they are responsible for building and maintaining good professional relations
• Restructure or reorganize business operations
• Product training

Statistics reveal that there will be a huge growth in this sector of hospitality. A good 25% of increase in the employment is expected for account service managers. The minimum percentage for growth in this sector is 12% which is in case of sales or service representatives. The different sectors that have been considered in this purview are the manufacturing units, wholesale markets, technical industries, etc. Career development can thus be planned accordingly.

Account Service Manager Work Profile

Training the Team

• One of the most important account service manager responsibilities is to train everyone, i.e., subordinates according to the policies laid out by the senior heads
• Conduct the training and induction sessions for the new joinees is also a part of account service manager responsibilities
• Train the teams from time to time as per the requirement of the job
• Change the policies or ask for amendment on the basis of feedback and practical function ability of the same
• Motivation and encouragement plays a very important role in any manager's position. An account service manager is expected to do the same too

Allotting Staff

Making the best use of one's resources is the account service manager's responsibility. It includes:

• Recognizing the team members' talents is important if one has to get things done in a proper way and save time as well
• Putting appropriate skills in a team formation is again very important which is done by the account service manager
• Supporting the teams with encouragement as well as providing necessary professional support is necessary
• Supervising and motivating is one the most expected qualities of an account service manager

Hiring and Retention Process

• Account service managers are supposed to employ eligible and capable people. They are supposed to set the standards for the hiring department
• Customer service is a part of the retention program. They are supposed to conduct follow ups and communicate with the new prospective customers
• While involved in the complaints handling department one should remain patient and calm. They should also provide training for the customer service executives
• Seeing the pressure and round the clock service one needs to be genuinely interested in helping the customer, for being at the customer care desk

Troubleshoot

• Leading the team or teams is one of the basic account service manager duties. Troubleshooting comes along with this responsibility
• Finding solutions, temporary or permanent is his or her responsibility
• Conveying the correct issues to the appropriate teams is important
• Conduct meetings for discussing the progress reports and problem areas

Account Service Manager Skills and Interests

An account service manager will climb up the stairs of professional career if he or she has a masters' degree in business administration. Many candidates get a chance to be in this designation with an associate or bachelors' degree in business management or marketing.

Other soft skills necessary for handling the account service manager responsibilities are the following:

• A good leader who can work independently
• Efficient project management
• Strategic planning abilities
• Problem solving ability
• Updated with the company's as well as the competitive strategies
• Interpersonal and customer service skills
• Good communication skills for negotiation and training
• Organized and confident

Account Service Manager Salary

A newcomer in this field can earn around $25,200 per annum. The median remuneration of an account service manger according to the latest figures is around $40,000. The amount depends and varies according to the state one is working in but the average figure is reported to be $52,800.

These were the gist of account service manager responsibilities one needs to know if interested in being in this position. Look for statistical data as well if you plan to stay in this field for long, so that you can plan your future.