Hotel Manager Job Description

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The hotel industry is one of the biggest industries, and as the economy of the world is accelerating at a high pace, this sector is also growing at the rate of knots. There are hotels coming up by the dozens in good tourist destinations, and what does each hotel require for smooth functioning; a hotel manager. To know more about this profession, read the hotel manager job description given for your knowledge.

Hotels could have scores of employees and even in hundreds, to manage all the employees, we need a hotel manager. They are in charge of all the employees. They have to assign them duties according to their capabilities. They also have to hire employees, and make sure they receive proper training in hospitality.

Hospitality is the most important factor in any hotel; hence, the manager is responsible for each employee to serve the guest of the hotel in a polite manner. They have to look into all the customer complaints, only then can develop the hotel further if all the customers are well looked after. They have to look at the books of account closely and make sure that no customer overstays their welcome.

Many times, reservations are made well in advance by the guests; hence the manager has to make sure all the reservation are taken into account so no confusion is created regarding the rooms. Many of the hotels also have their own restaurants; the manager is also responsible for these restaurants.

The manager has to look after the up-keep of the other services provided by the hotels like gymnasium, swimming pool, spas etc. The manager has to personally welcome important guests so that a good impression is created about the hotel.

The hotel managers have a lot responsibility on their shoulders but all of it is worth it, because they earn a decent salary with benefits. However, it takes a lot hard work and experience for one to qualify for this post. To know more about this job, read the hotel manager job description provided in detail below.

Duties and responsibilities of a hotel manager

• They have to look after all the guests and the employees of the hotel
• They have to hire employees for the hotel and assign them jobs according to their capabilities
• They have to keep a close watch on the all the accounts of the hotel
• They have to appoint team heads for the different departments and take reports from them on the all the work
• They even have the authority to promote the deserving employees
• The managers have to look into all the complaints made by the hotel guests
• They should make sure that health and cleanliness standards are maintained
• They have to personally welcome V.I.P. hotel guests
• If the hotel is hosting some event, the manager has to coordinate with event organizers and make sure that the event does not disturb the other guests of the hotel
• They have to organize the reservation so that no confusion takes place while giving out the rooms
• They should inspect all the rooms on a regular basis
• They have to report to the owners of the hotel on the working of the hotel

Education required by a hotel manager

• A degree in hotel management
• Experience working in hotels

Career Advancement

The hotel managers can move up to managing big five star and seven star hotels, where the salaries and benefits are even bigger.