Field Service Manager Job Description

Field service manager is an important post in an organization responsible for carrying out and managing all the service related functions appropriately. Field service managers responsibilities comprise providing quality services to its clients by ensuring that he/she is completely satisfied with the services provided. He/she gives instructions to his/her field service team members and assists them in developing and planning a work flow.

Key Responsibilities of a Field Service Engineer

Field service manager is responsible for handling a team of highly skilled service engineer technicians. He/she is primarily responsible for enhancing the quality of services that are being provided to the customers. He/she conducts a thorough research to understand the exact needs of the customers. He/she makes sure that the work is delegated properly so that efficient services are being rendered to the end customer. Let us see in detail the key responsibilities that need to be handled by a field service engineer:

• To develop and deliver in-house training for the employees regarding the service procedures and the company's policies and procedures
• To supervise the overall functioning, especially of the servicing functions of the organization, and should be able to propose as well as negotiate service contracts
• To design strategies and ensure that all the day to day services have been controlled and that all the clients' needs have been tackled successfully
• To make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services
• To be actively involved in the hiring and training of the new employees and to schedule the training sessions accordingly
• To work along with the team members and to evaluate their performance on field
• The field service manager works in collaboration with the service managers and the human resource department to implement progressive disciplinary actions.
• He/she takes feedback from the customers and reports it to the service manager and provides details regarding whether the clients expectations have been met or not.
• He/she motivates the staff members to deliver excellent services to the clients.
• He/she makes sure that all the clients issues have been addressed in a timely manner and that all the issues have been resolved.

Thus, he/she plays a crucial role in the overall management of the service center.

Essential Skills

• A field service manager should have excellent people management and leadership skills.
• He/she should have excellent time management and organization skills.
• He/she should be able to work under stressful work conditions and should have good problem solving ability.
• He/she should have good multi tasking ability with excellent written and oral communication skills.
• He/she should be able to identify problems and provide good solutions for the same.
• He/she should also have a flexible attitude and should be willing to travel at any given point of time.

Educational Background

A field service engineer should have completed a high school diploma or a bachelor's degree in the relevant field. An individual who has previous work experience in the service industry along with some technical background also has bright chances of getting selected for that dream job. Those with higher qualifications have better chances for promotion.

Work Schedule

A field service manager needs to work both, inside the office and on the field as well. He/she may have varying work schedule and may need to travel long distances. His/her work may be physically hectic as well.

Salary Details

The salary is dependent on various factors like the experience, skills, educational background as well as the geographical location, size, and type of the organization he/she is working for. The minimum salary offered for a field service manager is 37,000 while the maximum can go up to the range of $91,000 to $113,000.

Career Prospects

There are ample opportunities for a field service manager to grow, both personally and professionally, and will ensure a lucrative salary package as well.

Thus, before you apply for the post of a field service manager, you should be aware of the field service manager responsibilities that need to be handled as well as the skills and academic background necessary to make it a huge success.