911 Dispatcher Responsibilities

The post of the 911 dispatcher is a respectable post and he does some of the major jobs in the organization. He is the first person with whom the people talk over phone and asks for help. The 911 dispatcher is the one who assigns different tasks to the disposers so that the people might be saved from the emergency. The person should be good in communication skills so that he can effectively talk to the people over phone. He should have a fair idea of the routes so that the people can reach to the disturbed place. Also, he should know the full details of the person and what type of emergency has occurred.

911 dispatcher responsibilities in detail

There are various responsibilities that are to be followed by the 911 dispatcher. He is someone who is contacted in a case of some emergency. Some of the major responsibilities of the 911 dispatcher are:

• The 911 dispatcher's main function is to answer the calls from the panicked families who are facing some emergency. He needs to be patient while talking to the disturbed families so that they can tell him the consequences
• Another major responsibility of 911 dispatcher is to gather information about the families that are suffering. He makes sure that the right information is collected from the distraught families
• He makes sure that he calms them down. He is responsible to calm down any distressed caller and collect information from them about the scene of the place and information regarding it
• The 911 dispatcher is responsible for sending the right responders to the place of emergency so that proper help can be provided to the people
• He should also be able to recognize the place, the caller tells him. He should be able to read the maps so as to tell the responders the exact place they have to go and help the people in trouble

Skills of the 911 dispatcher

A person should be highly skilled in order to fulfill his duties as a 911 dispatcher. He is the first person who is contacted at the time of emergency. He takes the calls and makes sure that he calms down the people and obtains the correct information from them to take some action regarding it. The 911 dispatcher has to have a lot of patience as some times the situations might get worse. He explains the whole scene to the responders so that they can reach as soon as possible. He sits near the security monitor so as to keep a check over the well-being. He should have exceptionally good communication skills so that he can talk to the people over phone and obtain all the information regarding the emergency. The 911 dispatcher should have technical skills as well. He should be able to use different communication equipment so as to reach out to the people easily. The 911 dispatcher also trains people for the same work so that they can work under his supervision. He makes sure that the help reaches to the distressed people as soon as possible so that maximum people can be saved.

Academic qualifications of the 911 dispatcher

There is no specific educational qualification or degree to become a 911 dispatcher still he needs to be well read to take care of tis post. The academic qualification is given below:

• He should be a school pass out for sure
• A graduate from any field of arts or commerce
• A prior work experience in the same field

Career opportunities for a 911 dispatcher

A 911 dispatcher is the person who takes the calls from the people who call 911. It is an emergency number and thus the person needs to be very attentive and should obtain the accurate information for the people suffering. He might get promoted to the post of emergency coordinator if he is good in his work. He makes sure that the people are rescued from the situation as soon as possible. He might as well get a hike in his salary if he does his work with full dedication and hard work.