Customer Service Supervisor Job Description

Customer service jobs are gaining importance these days, and providing satisfaction to the customers is one of the strategies of the companies to retain potential customers. Various strategies are applied to get new customers and increase sales of the company. A customer service provider is a person who provides front-end service to the customers. They help and assist the customers while a customer service supervisor is one who oversees work of the customer service providers.

Apart from the customer service providers and customer service supervisors there are many other people involved in this chain, such as customer service managers and customer service directors. Customer service supervisor work ethics, environment and responsibilities at job may vary depending upon the type of industry they are working with, but their main prospective is to supervise the work of the customer service representatives and make sure that the company is getting enough number of customers and the sales ratio is not dropping down.

Responsibilities and Duties of Customer Service Supervisor

A customer service supervisor 's main responsibility is to supervise and mentor the work of representative staff
He helps the representatives in solving customer complaints if the representatives are unable to solve them
He assigns duties to the customer service representatives and allots work shifts
He plans and schedules training sessions for the representatives by analyzing feeble points of each employee and help them achieve perfection
He develops and implements operations that can increase sales of the products and makes profit
He identifies defects in the current system and suggests improvements
He decides budget for the stores if he working in a departmental stores
A customer service supervisor participates in the meetings with the customer service managers and presents daily work report to them
He analyzes performance of the employees and presents review of individual performances to the seniors
He helps in recruitment process and appraisals of the employees using the statistical data available with him

Skills and Expertise Required in Customer Service Supervisors

Customer service supervisors should believe in team-work and have excellent communications skills and customer service skills
They should have ability to plan and coordinate with the client and the front-end management staff
They should have ability to solve problems and react suddenly in case of any urgent situations
A helpful and supporting nature is also essential in a supervisor
They should have the ability to recognize the capability of each employee and assign them responsibilities accordingly
They should posses ability to retain a positive work environment and should be able to generate motivations amongst the employees
They should practice good work ethics
They should be good interpreters

Qualifications Required in a Customer Service Supervisor

As this profession is related to sales and marketing, customer service supervisors are required to possess a degree in Business Management with specialization in marketing, sales or finance. People either with graduates or postgraduate's degree are eligible for this position. Experience in sales and marketing filed is also required. Some customer service representatives also work as customer service supervisors after gaining experience of 2-3 years.

Salaries Paid for Customer Service Supervisors

In United States, the average compensations paid for the customer service managers is $53,314 per annum. This report is obtained surveying a large number of job portals and is an estimated number. Depending upon the state the salaries may either increase or decrease.

Working as a customer service supervisor, you may have to face new challenges each day which can keep you fresh and involved in the work. Hence, each day is not the same. Hope the customer service supervisor job description helped you analyze more about this profile.