Desktop Technician Resume
Desktop technicians are hired for supporting and maintaining workstations in an organization. Whether there is a need to set up additional workstations, connect them to the printer, and extend the network connection, these technicians are often approached to by the department managers. Their job is not just to ensure that the workstations are properly connected to the electric supply. They also have to install software applications with anti-virus on the computers. If any workstation is not operating as required, they detect the problems, do the necessary changes in hardware and software, and improve performance.
Good hands in fixing peripheral equipment and troubleshooting software problems are core requirements for a desktop technician job. Further, applicants must be competent in communicating in technical and non-technical language and complete tasks within scheduled time.
Desktop Technician Resume Example
Will P. Dunford
1502 Barnes Avenue
Cincinnati, OH 45202
Phone: 513-616-2360
Email: wpdunford@anymail.com
Career Objective:
Looking for a desktop technician position with “Pearl Dynamics,” to provide level I and level II support to the IT operations team.
Summary of Skills:
- 3 years of help desk and support experience of IT environment
- Ability to detect and resolve hardware, software, and network problems
- Excellent work experience with Windows, Linux, and Macintosh Operating Systems
- Skilled in supporting and maintaining laptops, printers, and desktops
- Ability to explain complex technical problems in easy language
- Excellent teamwork, multi-tasking, and technical expertise
- Punctual, sincere, detail-oriented, and hardworking
Work Experience:
Desktop Technician
Primesoft, Cincinnati, OH
November 2014 - Present
- Installing, configuring, and upgrading software applications and operating system
- Scheduling desktop order tickets and completing work as planned
- Troubleshooting problems with workstations, hardware and software
- Inspecting and fixing laptops and adjusting projector for presentation on conference room
- Changing network cable wire, refilling and replacing printer toner
- Providing backup support for all workstations and optimizing network security
Desktop Technician
Digital System, Cincinnati, OH
January 2013 - October 2014
- Updated ticket orders and drafted reports on daily repair and maintenance activities
- Maintained technical documentation for configuration and installation of workstations
- Maintained, analyzed, and repaired network systems and computer peripherals
- Analyzed and recommended change or upgrade of software for better performance
- Resolved escalated issues efficiently and maintained confidentiality of data
- Configured routers, firewalls, Cisco routers, and switches
Education:
-
Bachelor's Degree in Information Technology
Cincinnati University, Cincinnati, OH
2012
Reference:
On request.
