Desktop Support Technician Resume
The desktop support technicians are the first person to reach for any minor or major problems workers are facing with their computers. These technicians are capable of investigating, identifying, and resolving glitches in computer, network systems, and telephone communication system. Beside repair, their job duties are to install, maintain, and upgrade hardware and software and optimize performance of the workstation.
The job requires excellent abilities to install, and repair computer hardware and software. Further, good communication skills, proficiency in meeting deadlines, interacting with company's staff, and supporting network projects are needed as well.
Desktop Support Technician Resume Example
Patrick A. Wolf
364 Par Drive
Sherman Oaks, CA 91403
Phone: 805-808-5995
Email: pawolf@example.com
Career Objective:
Looking for a desktop support technician job at “Prudent Engineering,” to provide support for optimizing efficiency of all workstations and smooth networking.
Summary of Skills:
- Strong technical, communication, and interpersonal skills
- Experience of installing and repairing computer hardware and telephone communication instrument
- Extensive knowledge of Active Directory, and Windows, Macintosh, and Linux Operating Systems
- Familiarity with latest network technologies and computer peripherals
- Skilled in configuring and installing network system, telephone system, printers, etc.
- Ability to prioritize tasks and meet deadlines
Work Experience:
Desktop Support Technician
Mitcon IT Solutions, Sherman Oaks, CA
October 2014 - Present
- Installing and troubleshooting printers, computers, and networking system
- Scanning software for virus and checking system vulnerabilities
- Supporting and troubleshooting software and hardware all all departments
- Responding to calls and attending problems at the earliest
- Resolving and closing ticket orders and optimizing desktops performance
- Collaborating with and assisting other departments in modifying and upgrading system
Desktop Support Technician
Y-Care Systems, Sherman Oaks, CA
February 2013 - September 2014
- Conducted desktop administrative duties, installed, and fixed network printers
- Gathered, sorted, and resolved trouble tickets according to emergency basis
- Cleaned infected workstation with anti-virus, and installed firewall protection
- Diagnosed and resolved network connectivity problems
- Created and maintained documentation for desktop support functions
- Researched, evaluated, and suggested latest technologies for performance optimization
Education:
-
Bachelor's Degree in Information Technology
Adventist Technical College, Sherman Oaks, CA
2012
Reference:
On request.
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