Work At Home Technical Support Resume

Work at home technical support resume will make your search for a new job easy because it will provide your details to the prospective employer without having to meet him in person or communicate through any other means.

Work at home technical support workers are the technical support professionals who opt to work from their home rather than in an office environment. It is more of an online and remote support job wherein the works at home technical support workers have to use e-mail, telephone and remote desktop connection as a primary tool to provide the necessary support.

Work at home technical support professionals must know how to communicate using different technologies and provide appropriate solutions for the queries and complaints received by the clients. It is of prime importance to have excellent troubleshooting and problem solving skills and updated knowledge of the product and service they provide support for.

How to write a Work At Home Technical Support Resume

The resume of a technical support professional opting to work from home needs to be complete and precise in every aspect, be it professional experience, skills and/or associated educational qualification, contact information and even references of your previous employers. An employer will judge you according to this information and you are expected to provide true information in every section of your resume. Providing false information may help you to get the job, but once it is caught, you will have to face termination and even legal action that puts your entire career in jeopardy.

Please read and try to understand what an ideal work at home technical support resume must be like to create a positive impression on the reader.

Work At Home Technical Support Resume Example

Jason McKee
2186, Ravine Drive, Barista Square
New Orleans, Louisiana 42510
Contact: 325-416-8970
Email: jason.mck@freemail.com

Career Objective:

Seeking home technical support executive position to provide support in solving computer problems, email client set up, wireless networks, hardware problems and software installation and configuration.

Technical and Personal Skills:

• Excellent customer service skills with an ability to handle the most irate customers and solve their grievance in minimum time possible
• Ability to adapt myself according to the changing circumstances
• Willing to work in rotating shifts and on weekends also
• Exceptional skills of multitasking and delivering excellent results that ensure maximum client satisfaction
• Can easily learn and implement new skills in a very short period of time

Details of Work Experience:

Work at Home Technical Support Executive at Boomerang Technology Services, New Orleans
Employed since June 2012 - Present
Primary work responsibilities:

• Answer telephone calls and e-mails and prepare logs of queries and complaints reported by the callers
• Prioritize tasks and resolve all the queries as per the timeline allotted for each category of complaint
• Connect through remote desktop connection and resolve errors arising in business applications and server
• Make calls and send e-mails to the clients and solicit response over the resolution provided
• Participate in the employee training program through video conferencing

Work at Home Technical Support Executive at Atlas Technology Services, New Orleans
Employed from November 2010 - May 2012
Primary work responsibilities:

• Provided necessary technical support sought by the customers over e-mail and on telephone
• Prepared detailed reports of routine and non routine complaints reported by the customers
• Helped customers to install third party applications through remote desktop assistance
• Trained customers on use of different applications
• Effectively executed all job responsibilities with ensured customer and employee satisfaction

Details of Academic Qualifications:

Master's Degree in IT Practices 2009
Central Louisiana University of Technology and Science

Bachelor's Degree in IT Practices 2007
Central Louisiana University of Technology and Science

References:

Available on request.