User Support Resume

User support is a job category mostly related to the software companies. People working in this department work for manufacturing companies of software and hardware, IT firms, and network system service providers. Their job is to respond to end users inquiries either through phone, email, or giving a personal visit to user's office or residence. To support users, excellent technical abilities backed with solid communication and interpersonal skills are needed.

User Support Resume Example

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Chad L. Conlon
246 Charles Street
Farmington Hills, MI 48335
Phone: 734-441-9056
Email: clconlon@anymail.com

Career Objective:

Looking for a user support technician job with "Jolly Systems," where my technical troubleshooting skills and abilities to build rapport with and train clients can contribute in business.

Summary of Skills:

• Excellent working knowledge of Windows, Unix, and Linux environment
• Proficient with MS Office suite and Adobe packages
• Experience in troubleshooting technical problems in Android and Windows mobile phones
• Skilled in IT service management and developing a strong customer base
• Strong time management, communication, and organizational skills
• Ability to interact with clients and their staff in a professional manner

Work Experience:

User Support Technician
Rolling Hills Technologies, Farmington Hills, MI
October 2014 - Present

• Diagnosing and troubleshooting computer hardware, computer software, and network systems
• Identifying technical issues and deciding whether they should be referred to the higher authorities
• Guiding customers on how and why the problems cropped up and methods to resolve them
• Developing and maintaining relationship with vendors for building inventory of necessary IT equipment
• Monitoring and maintaining smooth running of information technology systems

User Support Technician
ENCORE Technologies, Farmington Hills, MI
March 2013 - September 2014

• Provided training and assistance to end users on use of software and hardware
• Installed, maintained, and updated workstations as requested by clients
• Answered minor and major It-related questions, and performed in-depth research on complex ones
• Prepared, sorted, and attended problem tickets
• Provided quick fix and permanent solutions stalling daily production

Education:

• Bachelor's Degree in Computer Science
  ABC University, Farmington Hills, MI
  2012

Reference:

On request.