Software Support Resume

Software support workers are the professionals in charge of providing assistance to the clients with software package they use for professional and personal work. From installing to testing, deploying, and updating hardware and software, these professionals help clients in optimizing work efficiencies. Besides performing the core job, these support workers also train clients on use of a particular or a set of software. The software support workers need to be highly skilled with hands on experience of working with different software packages and know how to install and configure the software for different hardware and systems.

Software Support Resume Example

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Mark J. Nolan
2454 Larry Street
Milwaukee, WI 53216
Phone: 414-871-4643
Email: mjnolan@anymail.com

Career Objective:

I want to offer my services in the position of software support personnel to an organization wherein I am provided with ample opportunities to prove my talent and acquire new skills during the course of my job.

Summary of Skills:

• Excellent experience in software support and troubleshooting skills
• Ability to adapt with a highly challenging work environment and perform accordingly
• Dedicated for customer service with a passion to provide the most efficient solutions to enhance work experience
• Excellent skills in multitasking and organizing daily schedule according to priority of tasks
• Good communication, organizational, and time management skills
• Skilled in working alone and as a team member

Technical Expertise:

Software Support Executive
Business Network Solutions, Milwaukee, WI
October 2014 - Present

• Installing, maintaining and upgrading standard and custom software packages for individual and corporate clients
• Providing online and remote assistance for technical faults
• Maintaining updated records of daily activities and compile reports received from junior executives
• Testing new applications and features and preparing technical documents for the same
• Preparing invoices for goods and services provided to the clients

Software Support Executive
Platinum Technology, Milwaukee, WI
February 2013 - September 2014

• Prepared technical specifications for custom software requirements of the clients
• Assisted in the development and testing of custom applications
• Trained users on effective use of the custom software package
• Executed other job responsibilities as assigned
• Resolving customer issues and performed QA tasks
• Monitored, updated, and enhanced system efficiency

Education:

• Bachelor's Degree in Computer Science
  Milwaukee University, Milwaukee, WI
  2012

Reference:

On request.