Phone Support Resume

A phone support resume must be easy to read and understand. It is always expected from a professional to be a good resume writer because this is the only way that you can easily connect with the employer even before you have a chance to appear for the interview.

Phone support workers are employed in organizations where customer service is provided through telephone. Phone support workers have to answer the calls of the customer to inform and explain how to use particular equipment, application or any other product or service that the organization offers. This job calls for individuals who can converse well on telephone and provide the requisite information to the customers without having them to wait much. Phone support workers also have to address the grievances of the customers and provide effective resolution within a reasonable time to ensure maximum satisfaction of the customers.

How to write a Phone Support Resume

The phone support resume can be prepared if you keep in mind the requirements of the job and the expectations of the employer from a candidate. Skills, experience and educational qualifications are an inevitable part for any resume which need to be included in this one too. You can also include any professional accomplishments such as an award for outstanding performance or contribution in any activity that enhances the corporate image of the organization. Reference of your previous employer or employers will authenticate your identity, although you can mention it at the time of interview as well.

The sample phone support resume is a perfect example to explain an ideal way of writing personalized phone support resume.

Phone Support Resume Example

Jason Cornwell
11, Sunshine Apartments, Turner Square
Olympia, Washington 43250
Contact: 315-420-8796
Email: jason.cw@yahoo.com

Career Objective:

To take my customer service skills to next level by occupying a phone support worker position and assisting customers in solving product-related problems through telephones.

Summary of Skills:

• Ability to handle a large number of clients on a daily basis and provide effective resolution for their query and problems within a stipulated time period
• Proficient in using internet, e-mail and other applications used in a business environment
• Excellent skills of multitasking and team building within an organization
• Comfortable to work in rotational shifts and relocate as well
• Passionate to deliver excellent service to the clients and be an asset for the organization

Details of Work Experience:

Phone Support Worker at Horizon Business Solutions, Olympia
Employed since August 2012 - Present

Primary work responsibilities:

• Answer telephone calls and resolve queries of the customer within standard TAT (Turn around time)
• Prepare records on the e-CRM and update the accounts with the service requests
• Track service request status and send tracker updates to the RMN (Registered Mobile Number)
• Prepare records of unusual problems reported by the consumers and send reports to the Engineering Support team for further analysis
• Participate in the CSR (Corporate Social Responsibility) activities

Phone Support Worker at Brenner InfoTech, Olympia
Employed from December 2010 - July 2012

Primary work responsibilities:

• Responded to the incoming telephone calls of the customers and provided them the information required
• Reported the service requests to the outbound calling team for soliciting feedback from the customers
• Prepared detailed reports on a daily basis and presented to the Customer Service Manager during monthly meetings for performance review
• Handled outbound calling activities for corporate customers

Career Achievements:

• Won "Gold Star" award for exceeding the target thrice in a row at Horizon Business Solutions
• Awarded with "Platinum Excellence" for consistent performance at Brenner InfoTech

Details of Academic Qualifications

Master's Degree in Computer Applications, 2009
Central Washington University

Bachelor's Degree in Computer Applications, 2007
Central Washington University

References:

Available on request.

The sample phone support resume follows a perfect style of resume writing which must be adopted by every phone support worker for writing a perfect personalized resume.