Online Customer Support Resume

How your online customer support resume communicates with the employer is solely dependent on the efforts you put in to attain perfection in the content and the style of its presentation. Many professionals may miss out on either or both the factors in their online customer support resume and get rejected despite being qualified for the said position. You can easily avoid this situation in your career by writing the best online customer support resume through little practice.

As the name goes, the online customer support executives mainly deal with the queries and issues of the customer regarding a product or service.

Online customer support executives must be well informed of the products and services and know how to deal with a regular or irregular problem that might arise while using it. They also have to ensure that the problem is resolved and customer is satisfied.

Online Customer Support Resume Example

Joseph Bridges
677, Berwick Lane, Empress Square
New Orleans, Louisiana 72260
Contact: 504-231-8796
Email: josephb@freemail.com

Career Objective:

With a proven track record and wide spread experience in online customer support, I would like to offer my services to an organization wherein I can contribute my honest efforts for mutual growth and excellence

Professional Strengths:

• Passionate to attain perfection with consistent hard work
• Ability to outperform and deliver client satisfaction
• Ability to solve the most complicated and uncommon errors faced by the customers
• Dedicated to customer service profession
• Ability to develop and build a professional rapport with customers and colleagues alike

Details of Work Experience:

Online Customer Support Executive at Chrome InfoTech, New Orleans
Employed since January 2013

Primary work responsibilities:

• Inform the customers on product specifications and usage instructions
• Answer the queries to e-mails, prepare reports and graphs for the type of queries and errors, time allotted for resolution and actual time of resolution
• Cross sell and up sell the products and services according to the usage pattern of the customer
• Activate and deactivate the services requested by the customers and ensure that the false deductions are reverted to customer's account

Online Customer Support Executive at Jameson InfoTech, New Orleans
Employed from April 2011 to December 2012

Primary work responsibilities:

• Provided assistance to the customers and escalated the calls if the customer is not satisfied with the given resolution
• Prepared records of total and average call time and the details of uncommon problems faced by the customers
• Achieved and sometimes outperformed the given targets with ensured client satisfaction
• Performed all other activities as assigned

Details of Academic Qualifications

• Bachelor's Degree in Business Management
  Roosevelt Institute of Business Management and Research
  2010

• High School Diploma
  St Francis High School
  2008

References:

Available on request.