Mac Tech Support Resume

The Mac tech support professionals work to provide assistance to the clients with the installation, maintenance, troubleshoot and other assistance for the Macintosh computers and laptops. Mac tech support professionals are hired by educational institutes, organizations and other units where Macintosh computers are used.

The Mac tech support workers have to concentrate their skills on overall mechanism of Macintosh based laptops and computers. They must look after the needs and problems of the clients and provide cost effective and prompt resolution to ensure maximum client satisfaction. A passion for knowledge and continuous learning helps you to evolve into a successful professional.

To know more about how the Mac tech support resume needs to be designed for maximum effect, read the sample Mac tech support resume provided here.

Mac Tech Support Resume Example

Mike Becker
11, Prestige Apartments, Queens Square
Houston, Texas 85520
Contact: 625-440-8129
Email: mike.beck@yahoo.com

Career Objective:

Owing to my wide spread knowledge and experience as a Mac tech support technician, I find myself a resourceful employee who can efficiently deliver excellent results at workplace and prove to be an asset to the organization.

Technical and Soft Skills:

• Excellent knowledge of applications, hardware and other equipment associated with Macintosh desktops, laptops and handheld devices
• Ability to identify and resolve all errors found within a Macintosh system and/or application
• Ability to work well within a team and coordinate with team members to maintain proper work flow
• Passionate to deliver excellent customer service and ensure client satisfaction
• Ability to perform efficiently while working overtime

Employment History:

Mac Tech Support Technician
Jupiter Electronics, Houston
Employed since April 2011

Primary work responsibilities:

• Record all service orders and requests and prepare work schedules according to priority of tasks
• Identify bugs and develop update patches to ensure smooth functionality of applications
• Administer e-mail client, set up e-mail server, define incoming and outgoing mail filters, create and update user accounts
• Ensure that all service requests are executed within the standard timeline allotted
• Repair and replace hardware as and when required

Mac Tech Support Technician
Florence Technology Solutions, Houston
Employed from July 2009 to March 2011

Primary work responsibilities:

• Answered telephone calls and e-mails and provided online assistance to the clients
• Visited clients office when the problem could not be resolved through online or remote desktop assistance
• Documented all requests received and services performed
• Installed third party applications
• Maintained records of inventory

Details of Academic Qualifications and Certifications:

• Certified Macintosh Support Technician
  Apple Center, California 2009

• Bachelor's Degree in Computer Applications
  Central Texas Technical University 2007

References

Available on request.