IT Desktop Support Resume

An IT desktop support department provides momentum to the operations by troubleshooting any and all problems in software and hardware. It ensures all the systems used in the daily operation by the company goes on without any breakdown. The person who is at the front-end in this department is the IT desktop support technician. He performs troubleshooting, maintenance, upgrades and handles other activities required efficiently.

To work in the IT desktop support department, a technician must possess excellent technical knowledge, troubleshooting and multitasking skills along with time-management and communication. Further, the person must be ready to learn new technology and upgrades his or her skills.

IT Desktop Support Resume Example

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Michael S. Thomas
1339 Sycamore Lake Road
Theresa, WI 53091
Phone: 920-488-9731
Email: msthomas@anymail.com

Career Objective:

To obtain a desktop support technician position and apply my technical skills in providing a single point of contact for end users to resolve issues related to PC hardware and equipment.

Summary of Skills:

• Comfortable in working independently as well as a team member
• Excellent multitasking, problem solving and resource management skills
• Passionate to acquire new skills and adapt them to deliver results
• Excellent time-management and communication skills
• Confident and patient worker with an ability to develop and maintain professional rapport with colleagues and clients through effective communication

Technical Skills:

• Windows servers and systems, IBM mainframes, Dell servers and desktops, Sony workstations, HP workstations
• Windows operating systems (all variants), UNIX, Macintosh, Linux, Solaris, Android, Bada
• CRM, ERP, Track IT, Corp Support
• Knowledge of various switches, gauntlets, routers, firewalls, antivirus software, etc.

Work Experience:

IT Desktop Support Technician
Armada Services, Theresa, WI
October 2014 - Present

• Providing clients with software and hardware configuration according to the business requirements
• Liaising with vendors and making purchase for hardware equipment
• Supervising installation and test systems to ensure functionality
• Identifying conflicts and providing effective solutions to minimize repetition of similar conflicts
• Creating and providing employee login ID and password to each workstation

IT Desktop Support Technician
Honeywell Technology Services, Theresa, WI
February 2013 - September 2014

• Visited clients offices and resolved technical issues arising in the systems, network, applications and connectivity
• Updated existing systems and applications with improved functions to enhance overall productivity
• Prepared and maintained necessary paperwork related to projects undertaken by the organization
• Provided cost-effective solutions for data security and backup
• Negotiated with the suppliers and supervised the hardware purchased for clients

Education:

• Bachelor's of Science in Information Technology
  Theresa University, Theresa, WI
  2012

Reference:

On request.