Deskside Support Resume

Your deskside support resume holds great importance in deciding the course of your career. It acts as a messenger between you and the employer and it is your responsibility to send the right message by writing your deskside support resume in the best possible format.

Deskside support technicians or associates provide technical support to the clients using desktops. Maintenance, troubleshooting, up gradation and repairing of computer hardware and peripherals are some of the duties that come along with this job. Deskside support technicians also provide configuration, installation and training to the clients for using particular systems or application as the case may be.

The job of a deskside support technician is varied and to perform each function efficiently, they must possess sound knowledge of different computer and hardware systems and how to maintain and upgrade these systems. Continuous learning is mandatory for deskside support technicians even while they work to stay updated with the latest advancements.

How to write a Deskside Support Resume

Writing a deskside support resume is very similar to performing the job responsibilities. Just like the way you have to decide the course of action for a particular service requested by the client, you also need to decide a suitable format for your resume. Your knowledge and skills play an important role in your efficiency and your resume also needs to be informative with the content so that the employer is convinced that you are a perfect employee for the job.

A simple language combined with an explanatory approach for providing the information will be beneficial because it will be easier for you to face the interview if you provide true and relevant information.

If you need more guidance and explanation, you can refer to the sample deskside support resume provided here.

Deskside Support Resume Example

Allen Spicer
1426, Meckler Street, Crest Avenue
Carson, Nevada 77240
Contact: 251-820-4112
Email: allens@freemail.com

Career Objective:

A desktop support technician position with a computer hardware manufacturing company to provide technical assistance to clients in person, through telephone calls, and emails for resolving computer problems.

Technical and Soft Skills:

• Experienced in the latest operating systems, individual and corporate applications and equipment, networking, administration and post sales support
• Well developed skills in analyzing and resolving technical errors in an effective manner within reasonable timeframe
• Ability to concentrate in different tasks simultaneously
• Passionate for learning and sharing knowledge and skills
• Ability to outperform and maintain consistency in the quality of work
• Dedicate to provide satisfactory customer service

Details of Work Experience:

Deskside Support Technician, May 2012 - Present
Sylvia Technology Services, Carson

Key work responsibilities:

• Install systems, set up network and e-mail client, install and configure user rights for enterprise applications and train employees on use of enterprise applications
• Maintain systems, network and provide troubleshoot service for individual and corporate clients
• Modify hardware and system configuration to ensure compatibility for third party applications
• Upgrade systems security and firewall settings for enhanced data protection
• Order supplies and maintain reports on site visits to report to Customer Service Manager

Deskside Support Technician, December 2010 - April 2012
Klinghoffer Technology Services, Carson

Key work responsibilities:

• Provided configuration, installation and maintenance service for different clients
• Maintained database of inventory of different systems, hardware, scanners and other peripherals
• Provided offsite troubleshooting and training to the clients
• Ensured that all projects are completed within budget and time allotted by the clients

Details of Educational Qualifications and Certifications:

• Master's Degree in Information Technology Management, 2010
  Nevada University of Science and Technology
• Bachelor's Degree in Information Technology Management, 2008
  Nevada University of Science and Technology

References:

Dwayne Hill
Customer Service Manager
Sylvia Technology Services
251-820-5229
dwaynecsm@sylviatechs.com

Nicholas Grant
Customer Service Manager
Klinghoffer Technology Services
251-820-4229
nicholas.csm@klinghoffer.com

The sample deskside support resume is a complete description of an applicant's professional details. A similar approach to write a personalized deskside support resume will help you in every walk of your professional journey.