Desk Support Resume

The help desk support resume helps every help desk support professional provided that they adopt the best style and incorporate the most important information in their help desk support resume. There is no second chance for a candidate if his/her resume fails to impress the reader when it is read for the first time.

The term help desk support itself explains the nature of the job. The professionals working in this domain help the clients and organizations in the set up and maintenance of systems and network. They also train the clients on using particular system or application and provide troubleshoot and upgrades through onsite assistance, online or through telephone.

Help desk support professionals must possess excellent knowledge of computers and information technology systems either through experience or formal education, or a combination of both. Soft skills and a passion for learning helps in the long run to stay updated with the most recent happenings in technology.

How to write a Help Desk Support Resume

Everything begins with planning and research and writing a perfect help desk support resume is no different. You need to analyze and finalize the content and style of your help desk support resume because a poorly written resume will be good for nothing.

The essential information that needs to be provided in any help desk support resume is a combination of the personal and professional details of an applicant. Being a knowledgeable professional, you have to finalize the information and put it in a formal language. Once the information is finalized, you just need to segregate the content in to different sections.

Read the sample help desk support resume which is a simple and effective example to explain how your resume must look.

Help Desk Support Resume Example

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Gerard Holmes
1429, Fresno Street, Off Beach Drive
Atlanta, Georgia 42230
Contact: 207-445-8261
Email: gerard.hm@yahoo.com

Career Objective:

A help desk support position with an IT company to offer technical assistance to clients through telephone, email, and online chat.

Technical Skills:

• Hardware: Dell Workstations, IBM Systems, HP Desktops and Laptops, Windows Enterprise Server, Creative Motherboards
• Operating Systems: Windows, Macintosh, UNIX, Solaris, Linux
• Applications: McAfee, AVG, Pro-Log, Safe Sys, Carbon

Non-Technical Skills:

• Ability to handle several projects and clients simultaneously and offer client satisfaction through quality service
• Well versed with Information Technology and Cyber Regulations
• Patient, confident and trustworthy employee

Details of Work Experience:

Help Desk Support Technician at Tricots IT Services, Atlanta
Employed since October 2011

Primary work responsibilities:

• Install regular and custom systems, applications, configure server and e-mail application, generate user ids and allot user rights, train users on application features
• Associate with the marketing team and provide configuration details to the clients
• Provide onsite and online assistance to the clients and manage logs of technical errors reported by the client
• Interview candidates and report the test scores to Recruitment Officer
• Update features and applications and test for system compatibility

Help Desk Support Technician at Renault Technologies, Atlanta
Employed from June 2009 to September 2011

Primary work responsibilities:

• Visited clients office to provide troubleshoot and upgrade services for systems and network
• Researched for implementation of new features into existing applications and reported to the software engineering team for further analysis
• Prepared quotations for clients and maintained database of hardware and other stock
• Prepared reports for every job and ensured that the projects are completed in accordance with clients demands and to their satisfaction

Details of Academic Qualifications and Certifications

Master's Degree in Information Technology Management, 2009
Libertine Institute of Technical Learning

Bachelor's Degree in Information Technology Management, 2007
Libertine Institute of Technical Learning

References:

Will be provided on request