Dell Technical Support Resume

An outstanding dell technical support resume brings you one step closer to your dream job. It is recommended to learn a simple and effective way of writing a dell technical support resume at an early stage in your career as it helps you to carve a wonderful career and leave a positive mark on every employer.

The term dell technical support itself explains that the professionals provide technical assistance for Dell desktops, laptops, servers and associated systems and applications. Dell technical support professionals must be well versed with the variety of products and services offered by Dell and effective measures to solve any problems that arise with these systems.

Apart from technical expertise, dell technical support professionals are also expected to be highly energetic, confident and analytical in their approach. They need to have a flair for providing customer service in a professional manner.

How to write a Dell Technical Support Resume

It is of prime importance that you become well acquainted with the resume writing skills and be prepared for any job opportunity with an updated resume. It also helps you in facing the interview confidently because employers mostly question you on the basis of information you furnish in your resume.

There is nothing fictional that goes into a dell technical support resume. The real life experiences of your work, job duties, education, technical and soft skills, personal introduction and your career objective together make a complete and informative resume. Employers can easily assess your proficiency by reading these details. Update your resume with every experience and skill that you acquire while working.

The sample dell technical support resume provided here gives a detailed explanation on the content and its flow suitable for the job.

Dell Technical Support Resume Example

Career Objective:

To obtain a Dell technical support executive position and provide technical assistance to users of Dell computer, laptops and software that are specially developed to run on these electronic devices.

Technical and Soft Skills:

• Well versed with detailed technical specifications of the existing and newly launched products of Dell including maintenance and repair guidelines for Dell hardware
• Ability to diagnose and resolve technical errors effectively
• Excellent knowledge of the most recent Windows operating systems and associated applications
• Excellent skills of verbal, written and electronic communication with the colleagues and clients too
• Outstanding analytical and organizational skills
• Comfortable to relocate and work in rotational shifts

Details of Work Experience:

Dell Technical Support Executive, August 2012 - Present
Dell Junction, Las Vegas

Key work responsibilities:

• Analyze, resolve and log details of technical errors occurring with the systems and hardware used by the customers
• Send faulty machines and equipment to the warehouse and provide replacement to the customer if necessary
• Maintain records of the equipment and systems replaced and provide details to the Research and Development team
• Configure systems and provide installation assistance for third party applications to the customers

Dell Technical Support Executive, March 2010 - July 2012
Dell Junction, Carson

Key work responsibilities:

• Provided troubleshooting services for dell computers and laptops and ensured that the service is executed within the standard timeframe
• Maintained database of new and existing products, specifications, features, and price range
• Wrote and uploaded troubleshoot assistance guide for providing customer support
• Configured and installed Dell Enterprise Servers

Details of Educational Qualifications:

• Certificate in CCNA and DCSE, 2010
  Adams Institute of Technical Learning
• Master's Degree in Computer Applications, 2009
  Nevada Technical University
• Bachelor's Degree in Computer Applications, 2007
  Nevada Technical University

References:

Can be furnished during interview.

You can notice that the sample dell technical support resume itself is a perfect example wherein the necessary details have been compiled and written in a self explanatory manner. A personalized dell technical support resume needs to be similar to this sample to provide a perfect insight to the employer.