Call Center Technical Support Resume

A call center technical support resume assists the employer in selecting the eligible candidates for an interview. Your call center technical support resume needs to be perfect with its content and style of writing so as to convince the employer about your abilities.

The call center technical support executive provides technical assistance to the callers regarding the errors they might face in using a particular product or service. They are expected to provide proper resolution in a reasonable timeframe.

While the exact technical skills may differ from organization to organization, the common skills that every call center technical support executive must possess are excellent communication and problem solving skills and a passion to help the customers and deliver quality results.

How to write a Call Center Technical Support Resume

The selection process for any organization begins with your job application and the resume that you send with it. This is the stage when you need to secure your position for the interview by effectively communicating with the employer regarding your skills and qualifications.

The profession of a call center technical support executive is centralized in providing customer service and technical assistance through telephone. The employer will be analyzing your competency on the basis of your experience, skills and achievements. Make it a point to cover all these sections apart from the contact details and the details of degree and certificate courses that you have completed. Everything will be useless if you do not use proper terminology and language. Avoid using jargons and making spelling and grammatical mistakes in your resume.

A sample call center technical support resume will give you proper guidance in writing a personalized resume.

Call Center Technical Support Resume Example

Devin Walter
251, Ambler Lane, Off Beach Road
Olympia, Washington 80210
Contact: 725-419-8230
Email: david.walter@freemail.com

Career Objective:

To work in the call center technical support team at an executive position and handle all technical issues related to computers, laptops, printers, and scanners.

Professional Skills:

• Ability to resolve the most complex technical errors and deliver quality customer service with ensured customer satisfaction
• Proficient in different computer applications used in a call center environment
• Comfortable to work in rotating shifts and overtime if required
• Ability to deliver the best results even during the most stressed situations at work
• Excellent multitasking and organizational skills

Details of Work Experience:

Call Center Technical Support Executive, April 2012 - Present
Verona Systems, Olympia
Work responsibilities:

• Answer incoming calls and analyze the queries and problems of the callers
• Perform security check and verify details of the customer, service plan and other specifications in the CRM
• Log in nature of complaint and other details regarding the problem as provided by the callers
• Assign complaint ID and inform the customer regarding approximate time needed for the resolution of the problem
• Ensure customer satisfaction and escalate calls to Floor Manager if the caller is not satisfied
• Train new executives on corporate etiquette, service plans, troubleshooting, etc.

Call Center Technical Support Executive, August 2010 - March 2012
Gemini Electronics, Olympia
Work responsibilities:

• Provided pre and post sales technical assistance to the callers and instructed them on proper use of electronic equipment
• Made reports for similar problems faced by different customers and presented the same to Research and Development Manager
• Made presentations for training new employees

Details of Academic Qualifications:

Master's Degree in Computer Science, 2010
Washington Technical University

Bachelor's Degree in Computer Science, 2008
Washington Technical University

References:

Kenneth Scorsese
Customer Service Manager
Verona Systems
726-418-3558
kenneths@veronssystems.com

Jim Luther
Customer Service Manager
Gemini Electronics
726-419-5281
jimluther@geminielectronics.com

Remember that your call center technical resume will decide the fate of your career. Write it well and rest assured, you will definitely reach the zenith in your life.