Department Supervisor Resume

Businesses function through a range of departments. Whether the operations are for a retail environment or organizations that open facilities for customers, the department supervisors ease them by executing their roles professionally. These positions train, schedule, and supervise a team of employees whose job involves a direct-contact with customers. If any employee is facing a problem for dealing with a customer, the department supervisor will step in and calm down the situation. He will also be a crucial link between employees and middle management. When cash is involved in the transactions, he will ascertain that customers receive their refunds completely and in time.

A department supervisor resume must provide information on how you have managed the operations of a department, and contributed in setting and achieving sales target. Including, your involvement in hiring and training of employees.

Department Supervisor Resume Example

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Will Anderson
1234, West 67 Street,
Carlisle, MA 01741,
Contact: (781) 659-4414
Email: wilandre@gmail.com

Career Objective:

By holding strong experience in customer service and managing a team of 50 employees in a retail environment, I am seeking a department supervisor position to serve as a link between customers, staff, and middle management.

Summary of Skills:

• Strong experience in supervising a retail department
• Complete knowledge of merchandising and inventory control
• Skilled in developing an effective business systems, processes, and procedures
• Adept in working in MS Word, Excel, and MS Access
• Excellent customer service and communication sills
• Ability to manage a department independently
• Skilled in solving issues and problems concerning employees and customers
• Ability to schedule and prioritize tasks
• Amazing ability to set departmental goals in line with the company’s policies
• Remarkable ability in hiring, training, monitoring and reviewing employees

Work Experience:

Department Supervisor
AllCare Products, City, Zip
June 2012 - Present

• Handling the store’s activities at the department level
• Managing staff, overseeing merchandising activities, and controlling stock
• Stocking goods keeping in view upcoming festivals
• Preparing sales forecast and account analysis
• Ordering merchandise and providing high class customer services
• Assigning duties to staff and ensuring they complete it in time
• Setting sales goals for the department and motivating staff to achieve it
• Reviewing, developing, and implementing departmental procedures

Department Supervisor
Amazing Toys Inc., City, Zip
January 2010 - May 2012

• Coordinated and supervised operations of a retail department
• Improved customer service by reviewing and revising work-flow
• Identified and improved week areas of the department
• Monitored daily activities of employees and offered guidance as needed
• Handled customers and employees complaints amicably
• Maintained a positive and competitive work environment
• Developed incentive schemes for employees to boost sales
• Hire and trained 30 employees in two-and-half year
• Maintain inventory, sales, and attendance records of the department
• Followed policies and procedures personally and ensured others do the same

Education:

• Bachelor’s Degree in Business Administration
  ABC University, City, Zip
  2009

References:

On request.